Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.
But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions –the kind that make a real difference – when it matters most.
The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.
In this role, you have the opportunity to make life better
Looking at the challenges the world is facing today Philips’ purpose has never been more relevant.
So whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.
As Collections Specialist you will join Philips’ Accounting Operations team. On daily basis you will have a chance to manage & organize the collections and dispute management activities according to a clear policy in terms of efficiency (priority setting, to do lists, shared customers, registration & follow up) and effectiveness (minimal overdues and disputes). This function should be performed in close cooperation with the businesses and the third party service provider (who executes large part of the collection and dispute management activities) in order to minimize the outstanding receivables. We have few positions open with languages: English, Spanish + Portuguese, Spanish, German, French, Italian or Dutch
You are responsible for
Organize, support and develop accounts receivable process
Establishes, implements, and maintains an effective overdue control and follow-up program for all customer accounts that are late, overdue, potentially overdue, or written-off
Execute the collection process for defined customers (e.g. strategic customers)
Organize, support and develop cash & collection process
Follow up on relevant queries and solving escalations in close cooperation with sectors
Responsible for compliance of ICS checks
Participate as an active member in Dispute Council
You are a part of
The role will be situated in the credit and collections team within Accounting Operations in the GBS Lodz Hub.
To succeed in this role, you should have the following skills and experience
Collections experience essential- at least 2-3 years
Background in F&A, Economics or Business Administration
Fluent English and one of the following languages: Spanish, German, Dutch, French, Spanish + Portuguese, Italian
Customer service focus
Determination to achieve excellent results
SAP and Customer Master data process knowledge
Excellent communication and negotiation skills
Team player, Open minded change agent who demonstrates the Philips Behaviors
Project management: development and deployment of new processes and procedures
In return, we offer you
A path towards your most rewarding career. Succeeding in this regional role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.
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