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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: specialist
time iconWorking hours: Full time
We are looking for:
Junior Analyst Credit Debt Collection

Why Work for Shell?


Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture
An energy leader
Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.
Vibrant community
Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.
Opportunies for growth
Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.
Impactful collaboration
Be an important participant of an international project.

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car pakingspace
  • Improved accessibility of office and sanitary facilities
  • Energetic atmosphere at work
  • Attractive salary package
  • Shell Card
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Attractive relocation allowance available once relocating from another country

As a Junior Analyst Credit Debt Collection, you will be responsible for performing debt collection activities for Shell operating. This will require creating very good working relationships with the local Credit Team, Sales, and other business partners. Having the ability to meet with the customers to discuss a range of issues but still maintain a solid relationship wherever possible.

Your main accountabilities would be:

  • Responsible for performing debt collection activities for Shell operating units.
  • Responsible for ensuring that customer debts are collected in line with contracted payment terms and in accordance with Downstream Credit Manual.
  • Adhere to the escalation process in carrying out the debt collection activities.
  • Responsible for managing release of credit blocked orders.
  • Maintain and foster good working relationships with Sales, the business, and with relevant FO business partners.
  • Perform dispute initiation and monitoring of resolution in accordance with the defined SLA.
  • Perform cash allocation and investigate payment discrepancy reasons if the customer fails to provide it in their remittance data.
  • Recommend and implement solutions for regular offenders, bad payers.
  • Have good communication skills and maximize this to deliver above-average performance in debt collections.
  • Effectively collaborate with team members and other internal stakeholders.
  • Provide support to the Debt Collection Supervisor.

We are looking for candidates who have a bachelor's or master's degree, preferably in the Finance area, we'd hope to see as many following as possible on You CV:

  • Degree in Accounting or any related Finance/Business course preferred.
  • Very good knowledge of English oral & written (min. B2/C1).
  • Excellent interpersonal and communication skills.
  • Proactive and demonstrating full ownership of assigned tasks.
  • Experience in performing call-outs and other collection efforts to third-party customers would be an advantage.

About us

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell in Kraków:

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.

Our employees represent over 50 nationalities and operate in over 20 defferent languages.
Shell in Kraków departments:

Customer Operations
Contracting&Procurement
Trading&Supply
Finance Operations
HR Service
External Relations
Internal Communications
Order to Delivery
Lubricants Supply Chain
Legal
Retail
Technical Asset Operations
Creative Solutions

People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.

Contact us:

Details

  • iconAnalytics & Reporting, Finance & Accounting, BPO/SSC
  • iconEnglish
  • iconKraków, małopolskie

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