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Arla Global Shared Services
Arla Global Shared Services
location iconLocations: Gdańsk
level iconLevel: specialist
time iconWorking hours: Full time
Member Service Agent - Gdansk
Lokalizacja: Gdańsk
  • English
  • Danish
  • German
  • French
  • Dutch
  • Swedish
  • Office 365
  • SharePoint

As a Member Service Agent, you become a part of our Global Member relations digital and operations department and you will primarily be working out of our Shared Service center in Gdansk


About the job

In order to increase the support to our farmer owners it has been decided to establish a global support organisation for our member relations organisation in Gdansk. We start building our organisation during the coming quarters and are currently planning to establish a team of 15 highly competent support people. The team will be part of our global digital and operations department and the main goal of this role is to provide timely and effective 1st line and operational support to our to our 9000+ farmer owners in 7 European countries.

Specifically you will:

  • handle internal and member enquiries and proactively follow up
  • maintain master data information
  • handle support tasks such as creating work orders, sales orders etc.
  • Book and handle expenses for elected members
  • Close cooperation with key stakeholders across Arla Foods organisation
  • Report to internal as well as external stakeholders
  • Handle ad hoc tasks on a daily basis


Who are you?

You are a customer centric and solution oriented person with high commitment to deliver and work to improve existing services. You listen to customers and focus on solving challenges proactively. Moreover you take full accountability to seek out answers you might not know.

You have strong communication skills and team oriented approach


Furthermore, you:

  • are fluent in spoken and written English and one of the following languages: Danish, German, French, Swedish, Dutch
  • have minimum 1 year of professional experience in providing support using multiple sources
  • have at least a bachelor degree
  • have experience within solutions such Office 365 and SharePoint

Lead

Have you ever heard that you are the change?
Now you know

Sense

Are you looking for something more than material benefits in your professional life?
Now you have found

Create

Regardless of which department you work in -
Your creativity leads us to innovation.

Your future colleagues describe these generally:

Flexible working hours
Professional career development
Great Atmosphere
Respectful scandinavian culture
No dress code zone
Lack of stress at work
Tens of benefits
Space for self-reliance

We are Arla GSS and we deal with business the Scandinavian way.


You most likely associate us with brands like Arla Apetina, Lurpak or Castello. We are part of the global Arla Foods group employing 19,000 people worldwide and delivering 25 trillion glasses of milk a year. That being said… At our office in Gdańsk Wrzeszcz we do not produce butter or cheese, nor do we conduct milk quality assessment. We are a Global Shared Services Center.

Details

  • iconCustomer Service, BPO/SSC
  • iconEnglish, Dutch, Swedish, French, Danish, German
  • iconGdańsk, pomorskie

Company profile

  • About us
  • Job offers (36)
  • Recruitment process
  • Benefits

selected offers

Client Service Specialist
flag English
locationGdańsk, Kraków
Client Service Operations Manager, hybrid, Officer
flag English
locationGdańsk, Kraków

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