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Philips Polska
Philips Polska
location iconLocations: Łódź
level iconLevel: specialist
time iconWorking hours: Full time
Customer Support Specialist
Location: Łódź

Job Description

In this role, you have the opportunity to make life better

Considering the challenges the world is facing today, Philips’ purpose has never been more relevant. So, whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.

You are responsible for

  • Interacting directly with customers, responding to a variety of requests relating to the systems of the Philips Learning Architecture (PLA), and capturing relevant data to inform system and process improvements.

  • Supporting all communication with the customers about the requests, documenting the requests in the tracking system, and ensuring they are brought to a satisfactory resolution for the customers in a timely and effective manner.

  • Documenting all new support requests in the tracking system, ensuring they are updated as needed throughout the process to final resolution, and ensuring the accuracy of the data for reporting and tracking purposes.

  • Supporting the communication with the customers for escalated requests.

  • Contributing to the development and documentation of processes, procedures, and troubleshooting tools as well as development of self-service resources

You are a part of

a team that is dedicated to delivering high-quality education to our customers online, in-person, and remotely.

To succeed in this role, you should have the following skills and experience

  • Fluent English

  • Great communication skills and customer-oriented attitude

  • Bachelor’s degree or a combination of equivalent training and experience

  • Experience in supporting customers, preferably of a global organization

  • Experience providing technical customer support for web-based applications and knowledge of quality systems and tools (Lean, Six Sigma, etc.) would be an asset

In return, we offer you

  • The unique combination of a business-critical, challenging role in a creative, empowering environment. Your professional development will be actively encouraged, so you can continue to grow and perform at your best, while being part of helping improve the lives of billions of people around the world.

  • Annual bonus based on performance achieved

  • Private medical care with option to extend it to family members

  • Benefit System cards

  • Discount for Philips’ products

  • Relocation package applicable for people moving in from outside of Łódź region

  • Wide variety of trainings & learning opportunities, including language upskill

  • Promotion of healthy lifestyle in the office (fruits twice/week in the office, gym, massage chairs, various events)

Why should you join Philips Global Business Services?

Working at Philips is more than a job. It is a calling to make life better for people through your meaningful work, focused on positively impacting 2.5 billion lives a year by 2030. You will be challenged every day to think fast and work innovatively by building knowledge and sharing best practices to help our business to grow.

To find out more about what it’s like working for Philips, watch this video, visit our career website, or discover life at Philips on Instagram. You can also learn more about our recruitment process, or find answers to some of the frequently asked questions.

We kindly inform you that we will contact only chosen candidates.

This job is no longer available

Recruitment process for this position has ended.

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Details

  • iconCustomer Service
  • iconEnglish
  • iconŁódź, łódzkie

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