Cash Collector Specialist
with English
What will you do:
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Collect outstanding receivables while adhering to client policies and procedures pertaining to Collections
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Contact Key/Critical agencies, advertisers and all other customers via Phone & Email to collect outstanding debts
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Escalate any uncollected debts for approval to allocate uncollected balances to Specific Reserve or Write off
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Resolving customer queries/ issues, handling insolvency, referring accounts to legal, reducing accounts receivable delinquency and escalate accounts in litigation to manager
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Provide collection reports including those that measure the process against stated targets, and delinquent customer reports
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Assist with basic credit assessment
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Ensuring that performance service metrics are met and in time. Seeking advice and escalating issues which are beyond scope of work
What do we expect from you:
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Ability and Seniority to work and interact with key/critical client’s customers
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Advanced communication skills in English are a must
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Advanced Microsoft Office Suite skills (Excel)
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Strong verbal and oral Communication & Customer facing skills
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Positive approach in supporting Customer & company needs
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Goal-orientated individual with Strong time and task management
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Organized and methodical person with logical approach in addressing issues and Strong Analytical skills
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Preferred education – Degree in Economics/Finance or ongoing studies in a related field
