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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: specialist
We are looking for:
Logistic Operations Officer

Why Work for Shell?

Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture
An energy leader
Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.
Vibrant community
Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.
Opportunies for growth
Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.
Impactful collaboration
Be an important participant of an international project.

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car pakingspace
  • Improved accessibility of office and sanitary facilities
  • Energetic atmosphere at work
  • Attractive salary package
  • Shell Card
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Attractive relocation allowance available once relocating from another country

Logistics Operations Officer is a challenging role with wide area or responsibilities, spanning across three main logistics-related areas.

One of the key areas is export and import compliance and excise duty related support. This means being a focal point for the German Excise Movement and Control System (EMCS/BlueJay).

Compliance coordination includes post-Brexit export clearance procedure: contact with customs agent (bi-weekly basis) of the imports status to the UK and record them in a timely manner.

Person in this role is also responsible for maintenance of Consignment Stock model by running daily inventory consumption control, preparing, and monitoring monthly stock balance and serves as focal point to the Customer, Customer Ops team, hauliers and Sales teams.

This role also entails management of delivery confirmation accuracy for one of key customers.

Role provides wide array of challenges and expertise and is a fast way for development into higher roles within the LSC.


Logistics EMEA (Europe, Middle East and Africa) is an integral part of Lubricants Supply Chain, storing and distributing bulk and packed product it is not only the face of Shell at the customer site but also a competitive advantage for our Lubricants business as a whole, consistently delivering improved financial and service level performance. We are making changes in the ERA Lubes Packed Logistics Operations by putting a more competitive organisation in place that will not only enhance competitiveness but make jobs more rewarding and enhance customer experience. This is a unique opportunity to become part of end-2-end team in one of the highest performing businesses in Shell.

Principal Accountabilities:

Export Control:

  • Export/import control and reporting to ensure customs compliance of Shell operations in Germany through EMCS / Bluejay system.
  • Maintain customer master data, licenses, material list and monitor open transactions for the EMCS portal.
  • Be point of contact for Customs Offices and Tax Department. Involve in VAT tax avoidance process with Indirect Tax Manager
  • Provide monthly review of inventory to finance and justifications for all material stock movements

Stock management:

  • Manage and maintain of daily consumption reports for key customer in Germany (through a consignment model)
  • Ensure stocks reconciliation program (cycle-counting and wall-to-wall inventory stock take)
  • Develop analysis (RCA) for stock discrepancies, maintain Key Performance Indicators (KPI) reports and inventory scorecard, provide monthly review of inventory to finance and justifications for all material stock movements

Customer delivery confirmation accuracy:

  • Be responsible for delivery quantity adjustment with correct quantity
  • Monitor logistics systems to ensure the closure process is managed properly
  • Be a focal point for hauliers, Customer Operations and Shell internal stakeholders.


  • Country of origin assurance: Notify hauliers/forwarders to close all shipments to customs agent right after the goods arrive in the destination
  • Monitor and track all import status monitoring, coordinating with customs broker
  • TSS North Ireland: Keeping classification registry of all shipment imported to NI from EU.


  • Support implementation of all improvement projects
  • Engage in ad-hoc project as assigned
  • Drive mutual improvements in work processes and coordinate with the contract holders and procurement organization when working with transportation carriers
  • Maintain records, templates, working instructions in Share Point

About us

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell in Kraków:

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.

Our employees represent over 50 nationalities and operate in over 20 defferent languages.
Shell in Kraków departments:

Customer Operations
Finance Operations
HR Service
External Relations
Internal Communications
Order to Delivery
Lubricants Supply Chain
Technical Asset Operations
Creative Solutions

People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.

Contact us:

This job is no longer available

Recruitment process for this position has ended.

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  • iconLogistics, BPO/SSC
  • iconEnglish
  • iconKraków, małopolskie

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