Overview:

Aon sets up and manages online benefits systems for our clients. In the role of Associate Consultant, you will support this process by being the key point of contact between our clients, consulting team, projects teams, operational teams and other key stakeholders. This role purpose is to successfully manage all client requirements and support growth. Associate Consultant is responsible for utilizing the Requirements Roadmap from acceptance of the handover of North Star to the delivery team handover. Utilise client’s documentation, the Events Matrix and Benefit Information process to ensure that requirements are produced with the highest levels of quality and consistency. Working closely with other teams (Engagement, Health, Risk and DC consultant) you will ensure all their respective requirements inputs are delivered in line with the Requirements Roadmap. Building on your experience in service delivery, this role will challenge you to develop effective working relationships with key stakeholders.

Responsibilities:

• Managing all client requirements and support growth
• Identifying any service delivery risks for each client, ensuring mitigating actions are implemented, as appropriate
• Utilising Easy Projects as primary communication method with the project manager to provide updates and to manage progress effectively and on time
• Building strong relationships with client teams, client representatives and third-party providers
• Walking through requirements with system delivery team as part of the handover to the delivery team
• Converting, updating, and maintaining client requirements according to needs of a project
• Providing input to testing in line with the current Test Strategy
• Briefing the Employee Contact Centre on any changes in requirements using the most appropriate medium for the change
• Ensuring tasks within projects are well managed and that any issues/risks are identified and resolved
• Managing requirements from change outside of implementation (using the Services & Fee Schedule) and renewal, including change releases for Platinum clients and change requests for other clients

Requirements:

• Ability to work in a complex, deadline driven environment,
• Excellent communication skills,
• Strong in-person and presentation skills, as well as the ability to build effective relationships with clients and suppliers
• Proven experience of working with clients, understanding their needs and maintaining a strong relationships in order to provide excellent service
• Ability to work effectively in a team environment,
• Ability to work independently, prioritize tasks under pressure and meet tight deadlines
• High level of accuracy, analytical skills and attention to detail
• English at C1 level is preferred (on the CEFR scale)
• Ability to think analytically, solve problems and find appropriate solutions
• Microsoft Office including:
• Word (to capture the technical design requirements)
• PowerPoint (presentations)
• Excel (to capture requirements, any kind of data analysis)
• Benefit experience would be an asset (not necessarily online benefit)

We offer:

• Diverse and inclusive workplace - we value openness and authenticity and believe in the power of feedback
• Flexible remote work environment
• Employee-appreciation culture (multiple recognition programs)
• The best medical cover on the market with free dental care
• Wellbeing awareness (access to free mental health helpline, Stay-Well Day off, lectures, sports and more)
• Generous benefits package (personal accident insurance, benefit platform for vouchers and more)
• Internal career opportunities, individual development plan, professional development training and resources
• Lots of social events, charity actions and opportunities to integrate with colleague