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State Street Bank
State Street Bank
location iconLocations: Kraków
level iconLevel: specialist
time iconWorking hours: Full time
Individually Managed Accounts Specialist with Italian, hybrid, Senior Associate
Location: Kraków

Who we are looking for

Individually Managed Accounts SME is a role providing technical support within IMA team. Additionally, the person performs the duties of Senior IMA Accountant.

The person performing the duties on the IMA SME position should possess a deep knowledge of IMA processes.

Main responsibilities include providing support to the team members regarding the processes, resolution of exceptions, issues and/or their appropriate escalation as well as providing leadership and direction to the team members, in both quality of service and communication with internal and external clients and other supporting departments. IMA SME is a person open on collaboration, client-oriented, accurate, quick-learner and focused on process improvements.

IMA SME provides also a key role in training and developing the members of the team, and is expected to be available to provide an immediate point of reference for queries, and to provide on the job training to less experienced staff.

This role can be performed in a hybrid model, where you can balance work from home and office to match your needs and role requirements.

What you will be responsible for




  • Processing client’s instructions

  • Investigation on client’s instructions exceptions

  • Inheritance management

  • Pledges management

  • Client/Mandate reference data setup and maintance queries

  • Reviews daily activities and email communication and takes responsibility over the daily checklist.

  • Liaises with other internal clients and supporting departments for the purpose of obtaining key inputs to service delivery, resolving exceptions and discrepancies.

  • Takes leading role with Team Supervisor in liaising with other sites on all aspects of service.

  • Assists Team Supervisor in the organization of the Team and in ensuring that departmental procedures and controls are adhered to.

  • Assists Team Supervisor in implementing new procedures and controls.

  • Performs special projects and other tasks as assigned by the Team Supervisor.

  • Complete IMA accountant checklist when required in accordance with procedures.

  • Ensure agreed timelines are adhered to.


  • Preparation, control and production of reports for Asset Management Companies


  • Collaboration with IMA department in order to identify issues and demand for new solutions

  • Responsibility over queries evaluation, new solutions implementation, issues escalation

  • Technical handling of IMA automated processes

  • Communication with external partners in order to identify and gather data relevant for operations

  • Collaboration with technical specialists and IT in order to implement technical solutions that meet clients’ expectations

  • Delivering solutions to the client and instructing them in the process area

  • Supporting the manager in implementing business change, onboarding new clients and functions

What we value

These skills will help you succeed in this role


  • Provides timely and professional responses to all enquiries.

  • Keeps Team Manager informed as to the daily work progress and status of requests.

  • Establishes and maintains good working relationships with internal and external clients and colleagues


  • Demonstrates good time organizational skills in order to meet deadlines.

  • Maintains systematic filing practices.

  • Adheres to clean desk policy and record keeping.

  • Ensures that daily work load is allocated appropriately.

  • Supports the manager and IMA department in ad hoc tasks assigned by the Company management

Core Competencies

  • Good numerical and analytical skills

  • Ability to work under pressure and to tight deadlines

  • Attention to detail crucial

  • Skilled communicator, both verbal and written

  • Methodical and organized

  • Team player

  • Ability to work on own initiative

  • Good organization and time management skills

  • Very good level of English

  • Fluent Italian spoken and written


  • Provides direction and training to staff in the course of their day-to-day work, trains less experienced staff in IMA and bank procedures and processes, and provides guidance and an adequate source of help for questions.

  • Actively participates in the development of new hires in the team. Supports and guides them in the knowledge of all technical aspects of the work, as well as in their work organization.

  • Identifies training needs within the team and ensures that those needs are met; training delivery

  • Takes responsibility for own personal development and training.

Education & Preferred Qualifications

  • Experience in an IMA environment is necessary.

  • Very good working knowledge of Excel and Outlook.

  • Strong verbal and written communication skills.

  • Strong analytical skills.

  • Ability to perform effectively within strict client deadlines.

  • Accountancy or Business related degree (preferred)

  • 3+ year experience in finance or accounting is required.

What we offer

  • Interesting, non-repetitive process

  • Possibility to Work From Home (subject to existing business needs)

  • Employee savings plan

  • Premium life insurance package

  • Gold medical package

  • International operating environment

  • Language classes

  • Soft skills trainings

  • Technical workshops

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you. State Street is an equal opportunity and affirmative action employer.

This job is no longer available

Recruitment process for this position has ended.

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  • iconFinance & Accounting, Banking
  • iconEnglish, Italian
  • iconKraków, małopolskie

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