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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: specialist
time iconWorking hours: Full time
We are looking for:
HR Project Crisis Support Analyst PL&ENG

Why Work for Shell?


Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture
An energy leader
Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.
Vibrant community
Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.
Opportunies for growth
Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.
Impactful collaboration
Be an important participant of an international project.

Why Work for Shell?


Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture
  • An energy leader
    Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.
  • Opportunies for growth
    Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.
  • Vibrant community
    Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.
  • Impactful collaboration
    Be an important participant of an international project.

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car pakingspace
  • Improved accessibility of office and sanitary facilities
  • Energetic atmosphere at work
  • Attractive salary package
  • Shell Card
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Attractive relocation allowance available once relocating from another country

Where You Fit In


The HR Project Crisis Support Analyst reports to the Crisis Support Lead under the Philippines and Rest of World Team. The role is responsible for ensuring that the systems, structure and process documentation are in place for the global accounting of staff, execution of relatives response, and coordination of employee-support related activities (i.e. accommodation, transportation, etc.). The role will work with 3 other Crisis Support Analysts and will support a network of HR Operations volunteers who are mobilized during a crisis event. The role will also coordinate with members of the Crisis Management team, the Global ER/IR/Compliance team and Country HR to ensure crisis readiness and efficient coordination.


What is the Role?

  • Maintain the readiness and ability to deliver accounting of staff, coordinate staff support-related activities (i.e. accommodation, transportation, food/meals, etc.) and manage the communication to next of kin of impacted staff in the event of a crisis if needed and when it is applicable

  • Support the resourcing and maintain a roster of volunteers and extended members of the team that can be mobilized on a 24/7 basis and assist on their training and upskilling if needed

  • Support in the coordination with Crisis management teams to ensure efficient interfaces in crisis response and coordination with local response teams

  • Liaise with HR Operations leaders and extended members to get inputs on crisis support and mobilization of people across 3 centers (i.e. Manila, Krakow and Manila) during country drills, actual activation and various engagement sessions related to crisis management

Additional Information

We currently need 1 resource who are fluent in both Polish and English languages. These specific language requirement will be needed at the moment in the crisis support for the coordination of staff related requests for Ukraine employees who are currently in Poland

What We Need from You

You bring a Learner Mindset, a curiosity to learn and grow, learn from mistakes, successes and speak up openly in a safe environment. Have a strong passion and drive to deliver duty of care to people during a crisis and emergency situation.

Skills

  • Advocacy and inquiry - able to ask quality questions

  • Problem solving skills

  • Diagnostic and investigation skills

  • Business Partnering skills

  • Proactive and takes initiative in terms of providing resolution and options

  • Organizing and coordination skills

Behaviors

  • Curiosity

  • Employee Centric and Service Excellence mindset

  • Ownership; end to end accountability for resolution

  • Empathy

  • Assertiveness, proactiveness and courage to challenge

Knowledge

  • Good understanding of HR Model and basic HR processes

About us

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell in Kraków:

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.

Our employees represent over 50 nationalities and operate in over 20 defferent languages.

Shell in Kraków departments:

Customer Operations
Contracting&Procurement
Trading&Supply
Finance Operations
HR Service
External Relations
Internal Communications
Order to Delivery
Lubricants Supply Chain
Legal
Retail
Technical Asset Operations
Creative Solutions

People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.

Contact us:

Details

  • iconAnalytics & Reporting, Human Resources, Project Management, BPO/SSC
  • iconEnglish
  • iconKraków, małopolskie

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