The Trustee Services Unit (TSU) provides executive support, including advice and recommendations for actions, to the Board of Trustees of the Shell Contributory Pension Fund (SCPF), Shell Overseas Contributory Pension Fund (SOCPF), Shell International Pension Fund (SIPF), UK Shell Pensions Plan (UKSPP) and Shell Supplementary Pension Plan (SSPP) and 2 Lathol schemes and manages the pensions administration and related activities, including accounting, of these schemes.
The Pensions Admin Associate will perform administration for routine retirements, deaths, leavers, and transfers and handle routine member queries via email, post or phone.
Also to authorize basic administration tasks performed by other Pensions Admin Associates.
More specifically, your role will include:
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Perform administration for routine retirements, deaths, leavers, and transfers for the SCPF and SOCPF.
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Deal with routine member queries via email, post, and phone.
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Ensure all processes are completed and authorized within targets agreed with the Trustee Board.
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Ensure all individual cases due for payment are processed for the weekly supplementary/lump sum payrolls, or monthly payroll cycles (managed by the Payroll Team).
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Authorize basic administration tasks performed by the other Pensions Admin Associates e.g. letters chasing for certificates.
Requirements:
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Experience in Pensions, HR or Customer Service.
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Experience in handling phone conversations.
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Good English – C1 level.
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Experience in pensions administration systems.
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Experience in pensions administration calculations.
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Good technical knowledge of defined benefit pension schemes and UK pensions legislation will be an asset.
Customer Service, BPO/SSC
English
