Overview of tasks:

• Customer service as the first help line for clients
• Providing customer support on wide variety of insurance products
• Managing customer communications through various channels, such as chat or email

We are looking for:

• Proficient level of French language (both written and spoken)
• English language on C1 level minimum (both written and spoken)
• Preferred experience in customer service or call center
• Knowledge of popular computer and internet applications
• Highly motivated and goal-oriented, engaged
• Thinking outside the box
• Ability to multitask and work under pressure
• Availability to work full time
• Feels comfortable contacting clients via chat or email
• A broadband connection with a minimum download speed of 25 Mbps and upload speed of 5 Mbps using an Ethernet wired Internet connection (not: Wi-Fi)

We will offer:

• 100% remote work
• Comprehensive product training and intensive training-on-the-job
• Flexible planning of working hours for a good work-life-balance
• Young team full of energy
• Internal training and further education possibilities via our campus
• Advancement opportunities in our international company
• Fixed basic remuneration with attractive bonus options
• Highly motivated and dedicated team with flat hierarchies and informal culture
• Private medical healthcare

Our recruiting team, Małgorzata Redelbach and Kornelia Regenbrecht, is always available for questions at +48 58 882 28 88 and is looking forward to receiving your application at jobs.gdansk@telusinternational.com or if you click apply.

We have adjusted our recruitment process and are now offering online interviews to all candidates.

About us: Excellent customer service is our passion – in 2020, Competence Call Center has merged with TELUS International and is now a part of it. Since then, 50,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.