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location iconLocations: Kraków
level iconLevel: specialist

Service Management Support Specialist



Group Functions

Job Reference #




Job Type

Full Time

Your role

Do you know how to solve problems and influence stakeholders? Looking for a role to enable enhanced transparency and agility across the organization?
If your answer is yes, then you can help us to deliver organizational and functional optimization across Risk Control (GRC):
 assist with operational activities, perform ad-hoc tasks, various analysis as well as any other duties in the area of Service & Process Management
 support Service Managers and Subject Matter Experts to maintain GRC Service Portfolio and Process Architecture ensuring data is up to date, accurate, and consistently maintained in accordance with the Group Policy
 ensure agreed changes are consistently implemented and in peripheral data sources / systems
 collaborate with Service Managers on Key Performance Indicators and ensure corrective measures are defined where performance targets are not met
 contribute to the service reviews by collaborating with Service Owners and Service Line Managers to provide comments on the holistic view of the service portfolio
 support tasks related with Legal entity service disputes, regulatory driven initiatives and Inter-entity outsourcing & off-shoring due diligence
 identify potential automation opportunities in repeated maintenance procedures
 promote Service culture across the organization

Your team

You will be working in Group Risk Control (GRC) – Service & Process Management team in Krakow. Our main responsibility is to govern and maintain the Group Risk Control Service & Process Frameworks and to drive effectiveness, efficiency and productivity increase. Our overall mandate is to support Group Risk Control in the effective management of GRC Service Portfolio

Your expertise

 a university degree preferably Economics/Business Management/Accounting
 an understanding of financial services industry
 ideally knowledge of Risk Control or Risk Management functions (credit, market and/or treasury risk)
 a strong written and verbal communicator, comfortable interacting and collaborating with colleagues and stakeholders at all levels and from different cultures
 comfortable with working with a remote team and line manager
 highly organized and proactive
 a multitasker, team player and able to thrive when no two days are the same
 interested to find ways or discuss ideas in how to improve the way the team can work smarter
 fluent in spoken and written English

About us

UBS is the world’s largest and only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.

With more than 70,000 employees, we have a presence in all major financial centers in more than 50 countries. Do you want to be one of us?

How we hire

This role requires an assessment on application. Learn more about how we hire:

Join us

At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.

From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we’re more than ourselves. Ready to be part of #teamUBS and make an impact?

Disclaimer / Policy Statements

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

Please submit your application in English

You are kindly requested to include the following clause in your application: "Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie pracy dla potrzeb procesu rekrutacji zgodnie z ustawą z dnia 27.08.1997r. Dz. U. z 2002 r., Nr 101, poz. 923 ze zm."


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  • iconKraków, małopolskie

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