Azure Technical Customer Success Senior Analyst
with Arabic
Azure Technical Customer Success Senior Analyst with Arabic
Key Responsibilities:
- Lead, drive and manage engagements for repeatable achievement of revenue and consumption targets.
- Leverage best practices to guide customer strategy and future growth by cultivating customer affinity with client programs/solutions that drive impact for the customer. Provide feedback on customer development needs, customer blockers, or mitigation strategies.
- Conduct analyses into what customers are using versus needs. Drive greater consumption (cloud and support) with customers based on analysis of both usage and needs. Leverage insights to provide guidance and recommendations to customers; drive, retain, and optimize customer consumption.
- Apply technical knowledge and customer insights to create a modernization roadmap.
- Architect solutions to meet business and IT needs, ensuring technical viability of new projects and successful deployments, while orchestrating key resources and infusing key Infrastructure technologies.
- Run Architectural Design Sessions to build plans for implementing solutions which align to customer business goals and technical environments.
- Collaborate and orchestrate with other Cloud Solution Architects and stakeholders, including FastTrack, Solution Assessments, etc., in developing cloud solutions on Azure.
Basic Qualifications:
- Proficiency in English and Arabic (C1 level required)
- 3 years’ experience in technical architect, technical consulting, design and implementation, and/or technical sales
- Bachelor' Degree in Computer Science, Information Technology, Engineering, or related field and 4 years’ experience in technical architect, technical consulting, design and implementation, and/or technical sales.
- Relevant certifications from Microsoft or competitive platforms AND 3 years’ experience in technical architect, technical consulting, design and implementation, and/or technical sales.
- OR equivalent experience
Preferred Qualifications:
- Bachelor' Degree in Computer Science, Information Technology, Engineering, or related field AND 8 years’ experience in technical architect, consulting, design and implementation, and/or sales
- OR equivalent experience.
- 4 years’ experience with cloud-based solution designs, migrations and management.
- MSFT Ceritificates: AZ-305, AZ400, AI-102, DP-100 or DP-500.
Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don't meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.
What we can offer
- Inclusion&Diversity in practice in truly multinational enviroment
- Eco-friendly offices
- Cooperation with globally recognized Clients and access to the latest technology solutions
- Online and classroom trainings to master your skills
- Onboarding program and dedicated Buddy
- Unique community with sport, volunteering activites and outings
- Access to MyBenefit platrofm
- Multisport and lunch card
- Private medical care and life insurance
- Referral program with bonuses for referring new employees
- Modern office in the city center of Warsaw
- Chill room, game room, library and coffee-breaks at terrace
