Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.

The opportunity

EY is on a journey to transform its positive impact by becoming an accelerator of inclusive growth, advancing innovation and practices that enable as many people as possible to contribute to, and share in the benefits of, economic growth.

Due to the growth of our businesses, we are looking for Business Services Support Supervisor, who will be responsible for building and maintaining comprehensive support structure for our client. Joining EY Global Delivery Services Poland, you will become a part of a very dynamic team with the possibility to make your mark. So whenever you are interested in being right at the heart of that challenge, we have interesting opportunities for you.

Your key responsibilities

Due to the intensive growth of our client’s service line we are looking for a candidate to provide operational and administrative support:

Supervision, ownership and execution – responsibility for service delivery:

• Mastered calendar management of high level executives
• Organizing complex trips
• Operational meetings ownership, notes taking (including actions, owners and due dates) and attendance tracking. Follow-up on agreed actions with their owners for progress and completion
• Town Halls, client meetings and visits, various events
• Close and effective cooperation with Operational Team
• Various communication
• Support risk management and compliance related tasks
• Understanding and recognizing the business needs of key stakeholders and service lines supported
• Special requests and project type of activities based on customer’s and service line demand
• Delivering the highest standard of support as a first point of contact
• Other administrative and ad-hoc tasks

Team’s coordination/people management related tasks:

• Coordinating a small operational support team (2 FTEs)
• Being team’s SPOC for all process and people related queries
• Creating successful working relationship with key stakeholders, serving as SPOC for all queries
• Reporting to service line leadership
• Support workload prioritization and allocation
• Creating a solid backup structure
• Execution of deadlines and supervision of tasks till completion and at the expected quality
• Creating effective quality assurance model
• Delivering highest standard of support
• Serving as a counsellor, mentor and coach
• Resolving all people related matters

Skills and attributes for success

• Experience in operational/supporting services/executive assistance/office management in a global environment is a must
• Previous experience as a counsellor and/or team’s coordinator (team leader/supervisor or any other managerial role) is a must

To qualify for the role, you must have

• Outstanding ownership for delivery on time and as per scope
• Exceptional communication and interpersonal skills - both written and oral – capable of maintaining strong relationships
• Ability to adjust to multiple demands, shifting priorities and rapid change in a dynamic environment
• Ability to work both as an individual contributor and an operational support team leader
• Ability to network and building effective relations
• Strong problem-solving and analytical abilities
• Ability to cooperate in a dynamic and matrix organization undergoing a constant transformation
• Strong people management skills, being a transformative and open minded leader
• Rigorous organisation and prioritisation
• Attention to details, even under pressure
• Strong stakeholder management, including listening to their concerns and influencing their actions
• Proficiency in fundamental MS office systems: MS Word/PowerPoint/Excel
• Proactive attitude and a positive mindset

Ideally, you’ll also have

• Experience with PowerBI, MS Teams, Yammer

What we look for

We are interested in hiring a team leader/coordinator experienced in the operational area, who will not only lead a small team but will also take full ownership of above listed tasks and be able to build and drive the role and whole operational support structure.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build