Your tasks:

• Managing day-to-day operations
• Ensuring consistent quality and productivity
• Coaching, shadowing and employee support
• Support in process development
• Conducting feedback and conversations with employees
• Monitoring, reporting and analysis of KPIs relevant to the project

Your profile:

• 3+ years of experience in customer service in sales/technical areas
• Fluent knowledge of the Czech language and a very good command of the English language (written and spoken)
• The ability to identify training needs and support program development
• Excellent organizational skills and attention to detail
• Experience in team management in the Call Center environment
• Multitasking and prioritization

We offer:

• Possibility of cooperation with leading business partners
• A committed and motivated team
• Attractive salary and bonus scheme
• Private medical healthcare
• Medicover sport
• Fully paid comprehensive product training and intensive training-on-the-job
• Stable job and career development opportunities in our international company
• Positive international working environment (Relax zones, PlayStation)
• Highly motivated and dedicated team with flat hierarchies and informal culture
• Employee referral bonuses and recognition programs

Our recruiting team, Aleksandra Kasperska, Aigul Sourbaeva and Paweł Szejgiec, is always available for questions at +48 58 882 28 88 and is looking forward to receiving your application by clicking the button "apply".

We have adjusted our recruitment process and are now offering online interviews to all candidates.

About us: Excellent customer service is our passion – in 2020, Competence Call Center has merged with TELUS International and is now a part of it. Since then, 50,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.