Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.
But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.
The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.
In this role, you have the opportunity to make life better
Implement and improve the Sales Support Process objectives and the day-to-day management of the sales support process ensuring the consistent supply of high-quality services.
You are responsible for
Managing incoming customer orders (systems, options and upgrades), overseeing and coordinating the process to complete and correct the order information until the order is ready to be booked
Pro-active collaboration with the account managers, project managers, product managers and other stakeholders until the cases are completed and prepared for further processing in the supply chain
Ensure that all parts of a customer orders are correctly listed
Ensure timely hand-over of the cases to order management according to the agreed policy
Collect missing information from the specialists in the sales organization (including contact with customers)
Pro-actively providing support in resolving problems, escalating if required to the responsible manager
Provide support with further standardizing and documenting the way of working within the sales support team
Actively support with the implementation of continuous improvement, eg LEAN tools such as Kaizen/A3
You are a part of
Our Global Competence Center in Łódź, where we centralize our transactional processes. We bring together supporting roles within HR, Finance, Procurement, Customer Service, Supply Chain and other, enabling you to have a career in an international, cross functional environment. Your future colleagues speak 25+ languages and represent 15+ different nationalities, supporting our operations in 50 countries on a daily basis.
The team based in Łódź is responsible for providing support for the sales team in DACH market.
To succeed in this role, you’ll need a customer-first attitude and the following
Graduate with Bachelor degree (communications, economics, management, international business)
Working in matrix organization experience
Fluent German level is a must (as you will be working with customer & KAMs in German language)
Very good English level
Computer literacy essential and experience in MS office applications, especially good knowledge of Excel
Very good communication skills, positive attitude and customer oriented
Developed analytical thinking skills with an eye for detail
Self-driven and pro-active, able to work independently in a virtual environment
SAP and Salesforce experience would be a plus in this role
In return, we offer you
The unique combination of a critical and challenging role and a creative and empowering office environment. You will be actively encouraged to make improvements, establish best in class service and have a direct impact on the success of Philips on a daily basis.
· Annual bonus based on performance achieved
· Private medical care with option to extend it to family members
· Benefit System cards
· Discount for Philips’ products
· Language courses
· Relocation package applicable for people moving in from outside of Łódź region
· Promotion of healthy lifestyle in the office (fruits twice / week in the office, gym, massage chairs, various events)
How we work at Philips
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way. Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.
Our hybrid working model is defined in 3 ways:
We believe in the importance of impactful collaboration: There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.
We embrace flexibility: Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.
We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.