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Arla Global Shared Services
Arla Global Shared Services
location iconLocations: Gdańsk
level iconLevel: manager/director
time iconWorking hours: Full time
IT Service Desk Team Leader - Gdansk
Lokalizacja: Gdańsk
  • English
  • IT
  • Leadership skills

About the job

We started our journey in September 2018 so we are a relatively young Service Desk. This means that you will have plenty of opportunities to develop your professional skills in the IT direction that you would like to go, and that you will have lots of room to try out a variety of different tasks before making a decision.

We value openness and willingness to try out new things and put great value in tolerance as well as the ability to communicate through language and cultural barriers. If this has caught your interest, please read below about the position.

Specifically, you will:

  • Manage and supervise the team responsible for end user technical support related to Incidents/Service Request and High Severity Incidents areas.
  • Monitor and ensure SLA fulfilment according to agreed standards.
  • Preparing and analysing reports (statistics, control of team, monitoring of client systems).
  • Responsible for employment, evaluation and development of team members.
  • Support and cooperation with other service desks, internal stakeholders, vendors and 3rd party suppliers.
  • Taking active part in further development of Arla IT processes and department in Gdansk location.

Who are you?

  • A person who can make their voice heard, understood and respected by suppliers and team members.
  • You are motivated by enhancement and optimization of work processes and systems.
  • You know how to build professional relations to the business and suppliers.

Furthermore, you:

  • Have minimum 3 Years of Experience in ServiceDesk/Helpdesk Enviroment on various positions.
  • Solid Understanding of Incident Management & Requested Fulfillment Processes
  • Leadership skills gathered from previous Project/Teams Management supporting functions.

Your future colleagues from IT dep. describe these generally:

Modern office in Gdańsk Wrzeszcz
Flexible working hours
Virtual teams
Scandinavian culture based on trust nad respect
Employment stability
Professional development and knowledge sharing
Inspiring leadersand ethical business
Ergonomic chair, electric desk and 2 screens
Work-life balance and well-being focus
People and great atmosphere

We are Arla GSS and we deal with business the Scandinavian way.

You most likely associate us with brands like Arla Apetina, Lurpak or Castello. We are part of the global Arla Foods group employing 19,000 people worldwide and delivering 25 trillion glasses of milk a year. That being said… At our office in Gdańsk Wrzeszcz we do not produce butter or cheese, nor do we conduct milk quality assessment. We are a Global Shared Services Center.

This job is no longer available

Recruitment process for this position has ended.

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  • iconIT, Project Management, BPO/SSC
  • iconEnglish
  • iconGdańsk, pomorskie

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