The successful applicant will be required to work within a team structure, in delivering a high value service and in driving service improvements that will provide benefit to the entire user base. Main responsibility is to requirement analysis, design and build new operational processes in AWD (Automated Work Distributor) tool.
Processes are built for Operational users across multiple sites namely - Ireland, Luxembourg, Canada, UK, Singapore, Japan, Hong Kong, India at present.
Candidate should have a positive ‘can do’ attitude, eager to support colleagues and contribute to the success of your team, department and wider organization.
Responsibilities:
- Responsible for using BPM tool (AWD) to build customer defined business processes. This development efforts requires requirement analysis, defining and implementing AWD processes, reporting and iFAST integration.
- Capture of business needs and translation into AWD requirements.
- Walkthroughs of requirements with operational process owners.
- Focus on BPM design using BPMN standards, development, administration, testing, implementation and support of AWD Product.
- Reporting of progress and escalation of risks and issues to AWD Development Manager.
- Act as Subject Matter Expert in systems and processes.
- Provide suggestions for product improvement, efficiency etc.
- Training of processes and AWD as required, provide curriculum development updates, input, guidance based on experience.
- Provide suggestions for product improvement, efficiency etc.
- Post production and ongoing support (maintenance of processes)
What we value
These skills will help you succeed in this role
Advanced Problem Solving
- Good Communicator
- Excellent organizational skills
- Business Analysis skills
- Technology knowledge/skills
- Detailed working knowledge of MS Excel and Word would be an advantage
- Strong customer service focus
- Team player and motivator
Education & Preferred Qualifications
- Communicative English (min B2) – support to be provided to English speaking teams
- Practical knowledge of BPMN
- Excellent analytical skills – able to analyze and solve problems. Ability to identify, document and recommend solutions to business problems with accuracy.
- Prioritization – ability to organize workflow in order to accomplish multiple and changing priorities within specified timeframe.
- Results oriented – Strives to achieve high levels of individual and organizational performance.
- Relational databases (basic SQL skills)
What we offer
- Permanent contract from day one
- Additional holidays (Birthday Day Off, 3rd and 5th year anniversary Day Off)
- VIP medical package for employees and their families (partner and children)
- Premium life insurance package and private pension plan
- Wide range of soft skills training, technical workshops, language classes and development programs
- Opportunities to volunteer your time to company-driven initiatives, employee networks or organizations of your choice
- Variety of well-being programms
Apply today – we are committed to teaching you the ropes for your successful career in State Street
Are you the right candidate? Yes!
We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don’t necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.