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State Street Bank
Client Service Specialist, hybrid, Senior Associate
State Street Bank
location iconLocations: Kraków
level iconLevel: specialist
time iconWorking hours: Full time
Client Service Specialist, hybrid, Senior Associate
Location: Kraków

Who we are looking for

State Street Global Exchange combines unique capabilities in data and analytics to better serve our clients and build relationships with new customers. Through information and insights, investment analytics and data solutions, our goal is to help our Clients to generate the most value.

State Street Global Exchange Analytics’ truView platform is a web-based application providing a full suite of analytics that give clients insight into the risks and performance of their investment portfolios. Supporting all asset classes the platform produces analytics such as: stress testing, value at risk (VaR), position specific analytics for derivatives (delta, gamma, vega etc.) and fixed income characteristics such as duration and convexity.

The Client Service Specialist will be responsible for the successful oversight, maintenance & execution of the client service function for risk services provided to AIFM, UCITS, ESG and Alternative Fund Structure clients. This will involve developing key client relationships as well as responsibility for the delivery of reporting to the client. The role will also involve coordinating initiatives in the areas of data governance, KPI oversight, client communication.

This role can be performed in a hybrid model, where you can balance work from home and office to match your needs and role requirements.

What you will be responsible for

Primary Responsibilities

  • Ensures the clients are receiving the expected level of service and attention, addresses client queries and requests timely
  • Plays key role in the planning & development of key client requirements
  • Assist on specifying new functionality to provide a greater user experience for clients and internal users
  • Ensuring consistent operational procedures are well documented, maintained and followed
  • Provide support & address internal inquiries; demonstrate firm understanding of the product to end users
  • Other project-based tasks as required

Required Qualifications

  • Proven experience in direct external client communications and interactions, e.g. managing client driven projects or solving complex client requests
  • Strong analytical knowledge on various product types
  • Strong understanding of risk management techniques including VaR, Stress Testing & Exposures
  • Knowledge and understanding of UCITS, AIFMD & FormPF regulations a plus
  • Strong analytical ability and problem solving skills

What we offer

  • Interesting, non-repetitive process
  • Possibility to Work From Home (subject to existing business needs)
  • Employee savings plan
  • Premium life insurance package
  • Gold medical package
  • International operating environment
  • Language classes
  • Soft skills trainings
  • Technical workshops
About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you. State Street is an equal opportunity and affirmative action employer.

This job is no longer available

Recruitment process for this position has ended.


  • iconAnalytics & Reporting, Customer Service, Banking
  • iconEnglish
  • iconKraków, małopolskie

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