Customer Service Specialist
with Dutch (Service and Repair)
Customer Service Specialist with Dutch (Service and Repair)
What will you do:
- Customer Service activities related to service and repair requests from the customers over the phone or via e mail
- Validation of contractual agreements related to Service and Repair process
- Order management and returns management activities in ServiceNow, SAP and any other systems tools used by Service and Repair
- Coordination of service and repair process with internal teams and spare parts vendors
- Resolution of queries within the contractual metrics
What do we expect:
- Good communication and interpersonal skills written and verbal
- Very good English and Dutch min. C1
- Good track record of demonstrating ability to work independently and solve complex topics
- Ability to coordinate under supervision task activities for the entire team
- Microsoft Office package knowledge Excel, Word, PowerPoint
- Experience in customer service
- Experience in working with SAP, ServiceNow, Sales Force will be an asset
What we can offer
- Inclusion&Diversity in practice in truly multinational enviroment
- Eco-friendly offices
- Cooperation with globally recognized Clients and access to the latest technology solutions
- Online and classroom trainings to master your skills
- Onboarding program and dedicated Buddy
- Unique community with sport, volunteering activites and outings
- Access to MyBenefit platrofm
- Multisport and lunch card
- Private medical care and life insurance
- Referral program with bonuses for referring new employees
- Modern office in the city center of Warsaw
- Chill room, game room, library and coffee-breaks at terrace
