What will you do:

• Working in close collaboration with cross functional colleagues to ensure consistent, integrated deliverables.
• Maintaining a thorough awareness and understanding of relevant strategic objectives within the organization.
• Overseeing the delivery of key strategic messages through communication plans.
• Monitoring daily change impacts to processes activities of the team and ensuring that all SLAs are met throughout transformation.
• Serving as a first point of contact to triage answer questions about change.
• Managing multiple projects simultaneously.
• Monitoring project milestones, reporting on the status and presenting project updates.
• Proactively identifying and managing project risks, ensuring that all stakeholders have an appropriate appreciation of the key risks and that the required steps to mitigate these risks are completed.
• Mobilizing service provider support where needed e.g., testing, system issues to realize or land the benefits of changes to processes, systems, and people rollouts.

What do we expect from you?

• Excellent presentation skills, process mapping design thinking.
• Strong problem solving and analytical skills, with the ability to perform effectively in high pressure and dynamic situations.
• Strong interpersonal and written communication skills.
• Strong people management, teaming, and collaboration skills.
• Strong client driven focus and results orientation.
• Ability to work independently and meet tight deadlines.
• Strong experience in MS Excel and PowerPoint and competence with other PC based applications MS Office . Experience with Visio, Tableau and Asana is good to have.
• 5 plus years of change management, project management or process improvement training.
• Experience managing multiple large scale, global projects.
• Experience working with a large technology company.
• Strong understanding of operational processes in Finance Accounting.
• Previous experience in Customer Experience would be an asset.
• Experience working in a client facing managerial role with onshore and offshore team members.
• Bachelor s degree or equivalent. Preferably in Business, Finance, Accounting or Social Science in particular Sociology or Psychology.