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Customer Experience Change Manager with English
location iconLocations: Warszawa
level iconLevel: manager/director
time iconWorking hours: Full time

Customer Experience Change Manager

with English

Customer Experience Change Manager with English

What will you do:

  • Working in close collaboration with cross functional colleagues to ensure consistent, integrated deliverables.
  • Maintaining a thorough awareness and understanding of relevant strategic objectives within the organization.
  • Overseeing the delivery of key strategic messages through communication plans.
  • Monitoring daily change impacts to processes activities of the team and ensuring that all SLAs are met throughout transformation.
  • Serving as a first point of contact to triage answer questions about change.
  • Managing multiple projects simultaneously.
  • Monitoring project milestones, reporting on the status and presenting project updates.
  • Proactively identifying and managing project risks, ensuring that all stakeholders have an appropriate appreciation of the key risks and that the required steps to mitigate these risks are completed.
  • Mobilizing service provider support where needed e.g., testing, system issues to realize or land the benefits of changes to processes, systems, and people rollouts.

What do we expect from you?

  • Excellent presentation skills, process mapping design thinking.
  • Strong problem solving and analytical skills, with the ability to perform effectively in high pressure and dynamic situations.
  • Strong interpersonal and written communication skills.
  • Strong people management, teaming, and collaboration skills.
  • Strong client driven focus and results orientation.
  • Ability to work independently and meet tight deadlines.
  • Strong experience in MS Excel and PowerPoint and competence with other PC based applications MS Office . Experience with Visio, Tableau and Asana is good to have.
  • 5 plus years of change management, project management or process improvement training.
  • Experience managing multiple large scale, global projects.
  • Experience working with a large technology company.
  • Strong understanding of operational processes in Finance Accounting.
  • Previous experience in Customer Experience would be an asset.
  • Experience working in a client facing managerial role with onshore and offshore team members.
  • Bachelor s degree or equivalent. Preferably in Business, Finance, Accounting or Social Science in particular Sociology or Psychology.
What we can offer
  • Inclusion&Diversity in practice in truly multinational enviroment
  • Eco-friendly offices
  • Cooperation with globally recognized Clients and access to the latest technology solutions
  • Online and classroom trainings to master your skills
  • Onboarding program and dedicated Buddy
  • Unique community with sport, volunteering activites and outings
  • Access to MyBenefit platrofm
  • Multisport and lunch card
  • Private medical care and life insurance
  • Referral program with bonuses for referring new employees
  • Modern office in the city center of Warsaw
  • Chill room, game room, library and coffee-breaks at terrace
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at

Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

If you are interested, please send your CV in English by clicking "apply now!" button
When applying please enclose the below statement:

"I hereby consent to the processing of my personal data by Accenture Sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2016, item 922) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture. At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

This job is no longer available

Recruitment process for this position has ended.


  • iconCustomer Service, BPO/SSC
  • iconEnglish
  • iconWarszawa, mazowieckie

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