Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force, Hemmersbach Kids’ Family and Hemmersbach Climate Force. That’s why Hemmersbach is The Social Purpose IT Company.
YOUR SKILLS
- English and Italian language min B2 level
- Organizational skills and the ability to set priorities effectively
- Quick and effective problem solving skills
- Nice to have experience in helpdesk/ service desk environment
- Willingness to work in shifts, including weekends (7-19)
YOUR TASKS
- Providing support at the first level of contact with customers
- Giving remote IT Global Support to end user
- Opening, closing and monitoring incidents in the ticketing system throughout the incident lifecycle
- Analysing problem & putting correct resolution in place
- Monitoring correct timelines (SLAs)
- Contact with the end users by phone, email and chat