Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force, Hemmersbach Kids’ Family and Hemmersbach Climate Force. That’s why Hemmersbach is The Social Purpose IT Company.
Service Desk Agent with English and Italian
Wrocław
YOUR SKILLS
- English and Italian language min B2 level
- Organizational skills and the ability to set priorities effectively
- Quick and effective problem solving skills
- Nice to have experience in helpdesk/ service desk environment
- Willingness to work in shifts, including weekends (7-19)
YOUR TASKS
- Providing support at the first level of contact with customers
- Giving remote IT Global Support to end user
- Opening, closing and monitoring incidents in the ticketing system throughout the incident lifecycle
- Analysing problem & putting correct resolution in place
- Monitoring correct timelines (SLAs)
- Contact with the end users by phone, email and chat
IT, Customer Service
English, Italian
