For our Client, a leading producer of sustainable packaging solutions, we are looking for Italian speakers interested in the Customer Care Specialist position.
Customer Care Specialist with Italian
Customer Care Specialist with Italian
Work place: Kraków
Ref. no 194270/8927
Responsibilities:
- identify and assess B2B clients’ needs to achieve satisfaction,
- answer customers’ questions and queries via phone and email, manage their orders and update data in the system,
- support logistic processes, including transportation and deliveries,
- provide information about products, pricing, sales etc.,
- cooperate with other internal departments and factory in Finland.
Requirements:
- very good English and Italian (min. B2/C1),
- customer service experience is a plus, but not required,
- great interpersonal and problem-solving skills,
- ability to learn quickly,
- very good time management.
The offer:
- a friendly, multinational and supportive work environment,
- language courses,
- private medical care, sport card, life insurance,
- quarterly bonus,
- remote work opportunities.
Logistics, Customer Service, Sales, BPO/SSC
English, Italian
