Order to Bill Specialist
with Italian (Gdansk or fully remotely)
Order to Bill Specialist with Italian (Gdansk or fully remotely)
What will you do?
- Timely and accurately process orders and review issues related to automatically processed orders.
- Perform analysis and support resolution of issues related to incomplete orders and delivery blocks with internal teams and/ or customers.
- Receive and drive timely resolution of order-related customer queries and complaints.
- Perform validation and resolution of customer complaints including liaising with appropriate internal functions, customers, warehouse and/or carriers.
- Process and ensure that all return requests comply with Return policies including appropriate approval and documentation.
You will also maintain work relations with:
- External Customers.
- Supply Chain Management and other internal stakeholders
- Local Order to Cash Operations
- Shared Service Center Delivery Network O2C Operations.
What do we expect?
- 1-3 years of experience in the position related to Order-to-Cash processes.
- Preferably a university degree or equivalent, especially with main focus on Administration or Supply Chain Management. Alternatively, an equivalent progressive working experience.
- Highly Customer oriented. Good communication and interpersonal skills.
- Ability to prioritize, analytical skills, can-do attitude and ability to multi-task.
- SAP experience valuable. Advanced MS Office.
- Ideally fluent English skills both in the spoken and written form, plus minimum C1 degree of competence in Italian
What we can offer
- Inclusion&Diversity in practice in truly multinational enviroment
- Eco-friendly offices
- Cooperation with globally recognized Clients and access to the latest technology solutions
- Online and classroom trainings to master your skills
- Onboarding program and dedicated Buddy
- Unique community with sport, volunteering activites and outings
- Access to MyBenefit platrofm
- Multisport and lunch card
- Private medical care and life insurance
- Referral program with bonuses for referring new employees
- Modern office in the city center of Warsaw
- Chill room, game room, library and coffee-breaks at terrace
