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Arla Global Shared Services
Customer Service Advisor - Gdansk
Arla Global Shared Services
location iconLocations: Gdańsk
level iconLevel: specialist
time iconWorking hours: Full time
Customer Service Advisor - Gdansk
Lokalizacja: Gdańsk
  • English
  • Customer Service
  • SAP
  • CSM

About the job

Together with your colleagues in Customer Service, you will mainly be responsible for day-to-day order management, dispute and query handling, reporting and proactive communication with our customers. You will work closely with the rest of our Customer Operations team to ensure high quality customer service. You will take responsibility to deliver on our targets and KPIs. If you’re a positive, open minded, highly organised and proactive person with great communication skills or strong analytical skills, this role will suit you perfectly – and we will be so happy to welcome you!

You will:

  • Manage tasks within order handling area
  • Register, track and resolve disputes and queries from customers over the phone and in writing
  • Communicate with colleagues from other areas in the organisation, such as local customer service teams, production, warehouse, transport planning & management
  • Provide input for reporting to relevant business units
  • Support improvement initiatives and projects
  • Maintain effective and efficient communication with internal and external customers
  • Perform documentation update based on established guidelines and standards
  • Some ‘on call’ out of office hours and work in shifts may be required and will be agreed.

Who are you?

To be successful in this role you are:

  • Open minded and attracted to join a brand new team
  • Perhaps coming with 0-1 year of relevant professional experience
  • Curious and having an open mindset
  • Able and willing to work with colleagues in a ONE team spirit
  • Having a customer centric & solution-oriented approach
  • Thriving in a support centre with high activity
  • Highly committed to understand and deliver existing services
  • A good communicator with strong people skills
  • Proficient in English (need) – and perhaps Danish, German, French (nice)
  • Detail oriented & structured
  • Having a flair for IT/systems and eager to learn & understand Arla systems such as SAP and CSM


Have you ever heard that you are the change?
Now you know


Are you looking for something more than material benefits in your professional life?
Now you have found


Regardless of which department you work in -
Your creativity leads us to innovation.

Your future colleagues describe these generally:

Flexible working hours
Professional career development
Great Atmosphere
Respectful scandinavian culture
No dress code zone
Lack of stress at work
Tens of benefits
Space for self-reliance

We are Arla GSS and we deal with business the Scandinavian way.

You most likely associate us with brands like Arla Apetina, Lurpak or Castello. We are part of the global Arla Foods group employing 19,000 people worldwide and delivering 25 trillion glasses of milk a year. That being said… At our office in Gdańsk Wrzeszcz we do not produce butter or cheese, nor do we conduct milk quality assessment. We are a Global Shared Services Center.

This job is no longer available

Recruitment process for this position has ended.

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  • iconCustomer Service, BPO/SSC
  • iconEnglish
  • iconGdańsk, pomorskie

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