Responsibilities:
- Performing BAU activities as per team’s daily checklist
- Team mailbox monitoring throughout the day
- Responding to queries from internal or external sources in relation to the activity,
- Preparing daily reports (checklist, KPI etc)
- Investigation and fixing any issues regarding daily business to avoid delays,
- Ensure the follow-up of documents receipts;
- Responding to any query from internal or external source in relation to the activity within 24H;
- Proactive communication with business partners – phone calls instead of emails for a quick resolution of complex issues; group phone calls pickup
- Monitor procedures and checklist updates, immediate reporting to management any discrepancies and gaps in process and procedures;
- Creating and updating process documents with support of experienced co-worker;
- Active participation in onboarding of new clients and implementation of new products;
- Coaching/on the job training of new employees,
- Participation in internal trainings for new employees,
- Being innovative through various proposals of process enhancements and their implementation,
- Support management to ensure that all KPI’s are updated and distributed on regular basis,
- Actively support teams across entire department in their business.
- Actively participate in incident meetings and ensure that follow up actions are completed and preventive measures proposed,
- Escalate any system issues and extraordinary events to the management,
- Maintain superior relationship with internal and external clients and promote client focus approach among other team members
- Taking ownership in regards to daily duties and workload management
- Execution of any other task delegated by the manager
Requirements:
- Accuracy and attention to details
- Multitasking
- Great communication skills
- Risk awareness and ability to propose/implement process improvements
- Self-motivation, willingness to learn
- Proactivity and ability to take initiative
What we offer:
- Stable employment, with full-time job contract
- Six Career Paths to choose from
- Complex on boarding and induction programme
- Trainings, co-financed language courses, professional certifications and post-graduate studies
- Flexible working system, 50% working from home Private medical package
- Life insurance
- Employee Pension Plan
- Sports Card
- Lunch Card
- Cafeteria Platform
- Modern, eco-friendly office located near Metro Daszyńskiego station