For our Client, an international company from production sector, we are looking for candidates, who will join the GBS structure in Warsaw as Customer Service Specialist with Norwegian.
Customer Service Specialist with Norwegian
Customer Service Specialist with Norwegian
Work place: Warszawa
Ref. no 194614/9473
Responsibilities:
- customer services in the area of commercial and logistics questions from internal and external customers via telephone, email and online channels such as chat, web and portals for the company's customers,
- monitoring of order management process and entering orders into the SAP systems and verifying them,
- building business relationships with clients and contact with Sales Team and Technical Support Team in the Nordics country organization(s) and the Logistic Center,
- participation in order management projects of standardization and automation.
Requirements:
- a bachelor’s degree in Business Administration, Logistics, or a related field will be an asset,
- min. 2 years of experience in customer services or order management,
- communicative English and Norwegian (min. B2),
- knowledge of other Scandinavian languages is a strong asset,
- knowledge and experience in SAP and CRM (Salesforce) is an asset,
- great customer service and communication skills and ability to establish and build business relationships.
The offer:
- friendly organizational culture,
- opportunity to develop based on clear career paths,
- additional benefits (e.g. private medical care and group insurance, Multisport card or OK system, access to internal training’s platform, Social Fund subsidiaries: for holidays, getting married or baby birth),
- a hybrid model of work.
Customer Service, BPO/SSC
English, Norwegian
