What will you do:

• Contacting clients regarding overdue accounts and determining reasons for non payment identifying the cause and analyzing of overdue receivables

• Collecting past due items on assigned accounts through proper use of correspondence, phone calls, emails

• Participating in negotiations with customers

• Maximizing cash collection and collecting high quality dispute information, while maintaining a professional relationship with the client and their debtors.

• Responding to all customer inquiries in a timely and professional manner to include questions regarding credit holds, collection past due issues, and account reconciliation

• Cooperating closely with other departments such as Sales, Supply Chain, Customer Service, Master Data

• Participating in implementing policies and procedures for standardizing process and improving controls and performance

• Fluent Portuguese B2

• Fluent English B2

• Spanish language nice to have

• Excel and Word skills

• Ability to work analytically within a problem solving environment

• Excellent communication and interpersonal skills

• Strong organizational, multi tasking, and time management skills

• Experience in collections and accounts receivable team will be an asset