What will you do:

• Managing standard customer ledger to collect accounts receivable balances from invoiced customers through a combination of email and telephone calls
• Cash collections, debt management, accounts reconciliation
• Achieving and exceeding month end and quarter end Service Level Agreements SLAand#39;s both Critical Performance Indicator CPI s Key Performance Indicators KPI s
• Responsible for managing blocked orders
• Developing and maintaining good relationships with the client sales teams
• Managing client requests within the clientand#39;s system
• Responsible for investigating and resolving customer queries
• Working independently, with some guidance in complex situations
• Completing daily and ad hoc reports
• Ensuring compliance with client collections policies and procedures

What do we expect :

•  English min. B2 and Czech min. C1  
• Initiative, Solution Orientation, Collaboration
• Building Strong relationships
• 1 year work experience, (some Collections or Customer service experience is a plus)
• Degree in a relevant field nice to have
• Knowledge of Microsoft Office
• Readiness to work in a hybrid mode 50/50 in Warsaw office