As a Business Travel Consultant with German and English, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients.

We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities; most of our Traveler Care leadership started as a Business Travel Consultant, and you can find us in almost every other department at GBT!

We’re excited for you to experience our values (People, Passion, and Progress) in action, and look forward to your application.

What You’ll Do on a Typical Day

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Use various Global Distribution Systems (GDSs), including Amadeus. Training will be provided
• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels
• We look forward to sharing more detailed job functions and key performance indicators during the interview process.

What We’re Looking For

• Professional communication (written and verbal) in German (C1) and English (B2)
• Passion for excellence in client service, including proactive anticipation of needs
• Attention to detail
• Act with integrity, and look after personal traveler information
• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
• Resolving customer issues quickly and independently / with supplier
• Teamwork and openness to feedback

Our Traveler Care unit is a 24/7 operation. We have specific colleagues dedicated to the night shift, and in this role the working hours are Monday - Friday, 8:00 - 18:00 (8 hours per day). After the initial training (90% remotely), you will be able to work 100% remotely from anywhere in Poland.