What will you do:

• Collecting due receivables from portfolio of customers with higher difficulty 
• Negotiating and building long term business relationships with customers 
• Customer account maintenance activities e.g. write offs, reconciliation, discount application  
• Working with prioritization list to contact customers in order to maximize cash collected and reduction of old debt 
• Phone and email contact with customers with focus on phone communication  
• Supporting other colleagues in addressing difficult cases 
• Cooperating closely with other teams in order to resolve customer issues (customer service, sales, finance managers)  
• Reporting and forecasting debt aging, open credits, forecasted cash collected
• Customer queries management 
• Supporting Training Team in performing training and quality activities 
• Proactively search and present ideas of possible process improvements simplifications in the process to improve efficiency and quality of service

What do we expect:

• Minimum one year experience in Cash Collection process 
• Very good English and German min. C1  
• Demonstrated ability to work independently and manage complex cases 
• Track record of delivering target results on managed portfolio 
• Track record of proactively supporting other team members or the Team Lead 
• Excellent communication and interpersonal skills written and oral  
• Experience in customer service order to cash department 
• Microsoft Office package
• Availability to attend the office 2-3 days a week (Hybrid 50%)