• Assist clients in post-sale onboarding, product utilization, and pursue contract renewal/expansion opportunities
• Collaborate to drive change management, share solution implementation best practices, and address customer issues to ensure successful transformation
• Gain an in-depth understanding of partners’ business goals in their respective markets, offering educated insights to help them to succeed
• Act as the dedicated subject matter expert; demonstrate knowledge of product portfolio for client utilization
• Partner with client to understand their strategic and tactical goals to produce new pipeline in existing accounts

Basic Qualifications/Skills Needed:

• Minimum 4 years of technology sales, customer success, and/or account management experience
• 1 year of experience presenting to executive
• Has obtained the following certification: AZ104 Azure Administrator
• Languages Required: English and Arabic - minimum level C1

Preferred Qualifications:

• 2 years of experience with Microsoft cloud solutions
• Has obtained the following certification: AZ305
• Track record of building deep technical relationships with senior IT execs in large or highly strategic accounts
• Customer success experience with emphasis on technical pre and post sales architecture consulting
• Strong problem-solving and troubleshooting abilities
• Familiarity with CRM systems and issue tracking tools
• Customer-focused mindset with a commitment to providing exceptional service
• Ability to collaborate effectively with cross-functional teams and stakeholders
• Proven ability to meet or exceed defined performance metrics
• Bachelor's degree in a related field or equivalent technical experience
• Excellent communication skills, both written and verbal, with the ability to convey complex technical information in a clear manner