Better Care for a Better World.
Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. 25% of people in the world use Kimberly-Clark products every day. And it takes the right people, in the right jobs and the right places, to make that happen.
At Kimberly-Clark, you’ll be part of the best teams committed to driving innovation and growth. We’re founded on 150 years of market leadership, and we’re always looking for new and better ways to perform—so what can you do with that? There’s no time like the present to make an impact at Kimberly-Clark. It’s all here for you at Kimberly-Clark.
Your job
You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference.
In your Customer and Sales Support Business Process Consultant role, your main duties will involve supporting both Customer Set-up and ongoing daily and monthly activities. An important part of your role will be liaising with a customer, distributor, or seller to get the service done, ensure the correct logistics, other set-up questions and managing any changes to the service.
Here, within the customer set-up, you will be responsible for ensuring that sales queries are answered, based on the location and volume. You will utilize the dedicated tools to support sales with service cost and environmental impact calculations, support sales by providing service agreements based on findings from site assessments.
You will also become responsible for maintaining collection trackers that record the collection weights of recycled hand towels, sharing a monthly collection report update with the sales teams and wider Right Cycle Team. Finally, there will be monthly service order preparation in your hands, reports based on collection trackers or regular trackers and system updates.
#ItStartsWithYou
About You
You’re driven to own your process and help others to deliver on promises at the highest level possible. You appreciate a performance culture fueled by authentic caring, and you eagerly accept stretch goals.
With experience in customer and sales support in a multinational company and university professional qualification, you possess the necessary skills and knowledge to excel in your field. Your exceptional English, verbal and written communication skills allow you to communicate effectively at all levels. If you can understand Dutch or German, that would be a plus.
You’re a learner, an expert, curious, and always looking for a better way to do things and willing to speak up when you believe in an idea. You know how to deal with MS Excel, you can create and edit pivot tables, V-Lookup and calculate percentage, ex. customer accounts value.
When you join our team, you’ll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.
Total Benefits
Our belief in promoting a healthy work-life balance drives us to support our employees’ total well-being, offering comprehensive benefits not limited to Private Medical, Dental and Vision Plan; Life Insurance, Social Fund and Cafeteria Platform with an individual budget available to spend on many offers, including MultiSport, and more... We offer a wide range of soft skills training available for every employee.
Certain benefits, such as flexible work schedules can be tailored to meet specific individual needs, giving our employees the flexibility to manage their commitments inside and outside of work. Forbes named Kimberly-Clark one of the World's Best Employers of 2022. For 150 years, we've been cultivating a workplace that brings out the best in everyone, and we look forward for the years to come.
To Be Considered
Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.
In the meantime, check out the careers website. You’ll want to review this and come prepared with relevant questions if and when you pass GO and begin interviews.
And finally, the fine print…
For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.
The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.
This role is available for local candidates already authorized to work in the role’s country only. K-C will not provide relocation support for this role.
Customer Service, Sales, BPO/SSC
English
