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Collections Junior Specialist with German (hybrid from Gdansk or Warsaw)
location iconLocations: Gdańsk, Warszawa
level iconLevel: specialist
time iconWorking hours: Full time
Work model: Hybrid

Collections Junior Specialist

with German (hybrid from Gdansk or Warsaw)

Collections Junior Specialist with German (hybrid from Gdansk or Warsaw)

What will you do:

As a Collections Junior Specialist you will be responsible for:

  • Collecting due receivables from a portfolio of customers
  • Negotiating and establishing long-term business relationships with customers
  • Conducting customer account maintenance activities, such as write-offs, reconciliation, and discount applications
  • Utilizing prioritization lists to contact customers to optimize cash collection and reduce old debt
  • Engaging in phone and email communication with customers, with a focus on phone interactions
  • Collaborating closely with other teams to resolve customer issues
  • Managing customer queries effectively
  • Assisting the Training Team in conducting training and quality assurance activities
  • Performing internal checks and controls
  • Proactively identifying and presenting ideas for possible process improvements and simplifications to enhance efficiency and service quality

What do we expect:

  • Fluent German proficiency in speaking and writing at the C1 level.
  • English proficiency at the B2 level.
  • Advanced communication skills.
  • Competent use of Microsoft Office package, with proficiency in Excel being advantageous.
  • Knowledge of SAP would be advantageous.
  • Experience in Cash Collection role or other Order-to-Cash (OTC) processes is highly beneficial.
  • Expertise in handling disputes and seeing them through to resolution.
  • Strong time management skills.
  • Ability to collaborate effectively with various stakeholders.
  • Resilience to stress.
What we can offer
  • Inclusion&Diversity in practice in truly multinational enviroment
  • Eco-friendly offices
  • Cooperation with globally recognized Clients and access to the latest technology solutions
  • Online and classroom trainings to master your skills
  • Onboarding program and dedicated Buddy
  • Unique community with sport, volunteering activites and outings
  • Access to MyBenefit platrofm
  • Multisport and lunch card
  • Private medical care and life insurance
  • Referral program with bonuses for referring new employees
  • Modern office in the city center of Warsaw
  • Chill room, game room, library and coffee-breaks at terrace
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.

Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

If you are interested, please send your CV in English by clicking "apply now!" button
When applying please enclose the below statement:

"I hereby consent to the processing of my personal data by Accenture Sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2016, item 922) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture. At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

This job is no longer available

Recruitment process for this position has ended.

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