Order to Cash Operations Associate
with Spanish (Location: Gdansk or Warsaw)
Order to Cash Operations Associate with Spanish (Location: Gdansk or Warsaw)
What you will do:
- Manage activities related to the processing of orders to ensure their correct fulfillment in compliance with company procedures and defined service levels.
- Analyze and support the resolution of problems related to order processing by interfacing with various local and regional functions (e.g., Supply Chain, Tender Office, Business, GBS).
- Ensure adequate assistance to customers and the business through effective and timely management of requests.
- Supervise the order shipping process, providing appropriate instructions to the warehouses regarding material preparation and dispatch methods, and monitoring compliance with delivery times and conditions agreed with the customer.
- Verify and resolve customer complaints by interacting with client functions, customers, the warehouse, and couriers.
- Ensure the correct issuance of credit notes, debit notes, and returns in accordance with company procedures.
- Ensure the timely and correct management of equipment and rental fee invoices related to the Radiology business unit.
With all our roles, there is some in-person time for collaboration, learning and building relationships with Clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.
What's in it for you:
- Thrive in an exciting workplace that values and celebrates diverse perspectives. Contribute to a creative environment where your ideas are welcomed.
- Access continuous learning opportunities.
- Work on projects for international clients, expanding your skills set.
Here's what you will need:
- Fluent Spanish and English (min C1)
- Solid customer service experience, preferably in the health sector (min 1 year)
- Strong customer orientation
- Good communication and interpersonal skills
- Ability to prioritize and analytical skills
- Ability to work in a team
- Knowledge of SAP would be an asset
- Confident knowledge of the MS Office package
What we can offer
- Inclusion&Diversity in practice in truly multinational enviroment
- Eco-friendly offices
- Cooperation with globally recognized Clients and access to the latest technology solutions
- Online and classroom trainings to master your skills
- Onboarding program and dedicated Buddy
- Unique community with sport, volunteering activites and outings
- Access to MyBenefit platrofm
- Multisport and lunch card
- Private medical care and life insurance
- Referral program with bonuses for referring new employees
- Modern office in the city center of Warsaw
- Chill room, game room, library and coffee-breaks at terrace
Finance & Accounting, Customer Service, BPO/SSC
English, Spanish
