from Ukraine
See my story
from Portugal
See my story
from Colombia
See my story
from Italy
See my story
from Mexico
See my story
from Denmark
See my story
beign your career journey with accenture

Manager, Global Customer Care, International Order Management SOEUR (with Spanish)
location iconLocations: Wrocław
level iconLevel: manager/director
time iconWorking hours: Full time
Work model: Hybrid
Smith & Nephew is a global advanced medical technology business. We support healthcare professionals in more than 100 countries to improve the quality of life for their patients. Since 1856, when our founder T.J. Smith developed a new method for refining cod liver oil, and in World War One when his nephew led the supply of wound care products, to the present day, Smith & Nephew continues to pioneer health solutions.

Through our market leadership positions in Sports Medicine, Trauma, Orthopaedic Reconstruction and Advanced Wound Management, our 16,000 employees continue to improve outcomes and expand access, constantly striving to create value for healthcare professionals, patients, payers and shareholders.
Manager, Global Customer Care, International Order Management SOEUR (with Spanish)
Workplace: Wrocław

Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.

Smith+Nephew is hiring Manager, Global Customer Care, International Order Management SOEUR with Spanish [fixed-term contract until 30.12.2025].

The role involves managing a large team responsible for handling all aspects of order entry and order management for sales and consignment orders received within the assigned geography (Spain, Italy, Portugal). Your main responsibility is to ensure that all orders are processed accurately and on time, meeting agreed-upon KPI targets. You'll collaborate closely with in-country Customer Service teams to ensure complete alignment on deliverables, and to ensure all necessary customer communication is effectively handled. Additionally, you'll play a key role in driving and supporting important projects focused on automation, process adoption, and continuous improvement.

What you will be doing?

  • Direct and coordinate the day-to-day activities of the Order Management team, ensuring the achievement of agreed-upon daily, weekly, and monthly KPIs and performance targets. Serve as the first point of escalation between the center and domestic Customer Service teams.
  • Process all sales orders received promptly, utilizing appropriate exception and communication processes when identifying any issues that may prevent us from meeting customer demands.
  • Proactively contribute to meeting and exceeding order management accuracy and turnaround targets for the department.
  • Support the day-to-day management and foster the growing customer adoption of automated and touchless orders.

What will you need to be successful?

  • Education: Bachelor's or Master's degree.
  • Experience: Significant experience in people management within an international environment.
  • Language Proficiency: Fluent in both English and Spanish.
  • Technical Skills: Experience with SAP/ERP systems preferred.
  • Competencies: Strong verbal and written communication skills, adept problem-solving abilities, capability to foster a collaborative teamwork environment, and excellent attention to detail, deadlines, and workload organization under pressure.

at Smith + Nephew we offer

Private health
care | multisport
card | life
Subsidies for
trainings |
Annual bonus |
sharesave plan |
going extra
miles program
meals and fruits |
integration parties
Possibility of
remotely |
flexible working
Possibility of
growth in the life
sciences start-
up company
and courageous
zones in the
Please send your CV by apply button.


  • iconCustomer Service, BPO/SSC
  • iconEnglish, Spanish
  • iconWrocław, dolnośląskie

Company profile

  • About us
  • Job offers (4)

selected offers

Do you want to be always up to date?

Create job alert and start getting similar offers directly to your mailbox!