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beign your career journey with accenture

Accenture
Order to Cash Operations Analyst with Greek (hybrid from Gdansk or Warsaw)
Accenture
location iconLocations: Gdańsk, Warszawa
level iconLevel: specialist
time iconWorking hours: Full time
Work model: Hybrid

Order to Cash Operations Analyst

with Greek (hybrid from Gdansk or Warsaw)

Order to Cash Operations Analyst with Greek (hybrid from Gdansk or Warsaw)

THE WORK:

  • Ensure customer satisfaction by managing sales orders, processing customer claims and collecting overdue payments.
  • Process sales orders and ensure timely delivery to customers
  • Resolve customer queries and claims or complaints in a timely and professional manner
  • Collaborate with cross functional teams to ensure customer satisfaction
  • Collect overdues and resolve financial disputes
  • Maintain prices and pricing conditions according to rules and procedures
  • Process rebate reports and issue credit notes according to customer agreements
  • Continuously improve customer experience through effective communication and problem solving skills
  • Ensure update and maintenance of country Desktop Procedures, Supporting Documents and Standard Operating Procedures
  • Adhere to SLA and KPI targets

Flexible: The work location for this role may include a mix of working remotely, onsite at a client or in an Accenture office - depending on specific project circumstances.

With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

WHAT’S IN IT FOR YOU?

  • Work on projects for international clients, expanding your design skill set. Gain insights and feedback from a diverse team.
  • Thrive in an exciting workplace that values and celebrates diverse perspectives. Contribute to a creative environment where your ideas are welcomed.
  • Engage in creative projects that foster your development. Access continuous learning through workshops and skill-building initiatives.

HERE’S WHAT YOU’LL NEED:

  • Fluent Greek and English (min C1)
  • Solid customer service experience, preferably in the health sector (min. 1 year)
  • Strong customer orientation
  • Good communication and interpersonal skills
  • Structured person with the ability to prioritize and analytical skills
  • Ability to work in a team.
  • Knowledge of the SAP SD module.
  • Advanced knowledge of the MS Office package

Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they donand#39;t meet all requirements. If you believe you possess all necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.

WHAT WE BELIEVE:

All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities. Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with

What we can offer
  • Inclusion&Diversity in practice in truly multinational enviroment
  • Eco-friendly offices
  • Cooperation with globally recognized Clients and access to the latest technology solutions
  • Online and classroom trainings to master your skills
  • Onboarding program and dedicated Buddy
  • Unique community with sport, volunteering activites and outings
  • Access to MyBenefit platrofm
  • Multisport and lunch card
  • Private medical care and life insurance
  • Referral program with bonuses for referring new employees
  • Modern office in the city center of Warsaw
  • Chill room, game room, library and coffee-breaks at terrace
ABOUT US:
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.

Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

If you are interested, please send your CV in English by clicking "apply now!" button
When applying please enclose the below statement:

"I hereby consent to the processing of my personal data by Accenture Sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2016, item 922) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture. At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

Details

  • iconAnalytics & Reporting, Customer Service, BPO/SSC
  • iconEnglish, Greek
  • iconGdańsk, Warszawa, pomorskie, mazowieckie

Company profile

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  • Job offers (89)
  • Our employees
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