Operations drives business value and outcomes to advance our clients on their journey to intelligent operations through our innovative operating engine — SynOps. We transform business processes to achieve sustainable growth by optimizing people, technology, data and intelligence.

The Accounts Payable Processing team focuses on designing implementing managing and supporting accounts payable activities by applying the relevant processes policies and applications The team is responsible for timely and accurate billing and processing of invoices managing purchase and non purchase orders and two way and three way matching of invoices

WHAT WILL YOU DO:

• Develop, implement, and optimize collections strategies to ensure timely recovery of outstanding receivables.
• Monitor and manage collections performance, ensuring adherence to DSO (Days Sales Outstanding) targets and minimizing bad debt.
• Analyze customer payment trends and implement proactive measures to mitigate credit risks.
• Establish and refine collection policies, procedures, and escalation protocols to improve efficiency and effectiveness.
• Lead, coach, and develop a collections team to meet performance goals and maintain service excellence.
• Set clear targets for collections agents, track their progress, and provide feedback to drive results.
• Foster a positive and collaborative team environment, ensuring engagement and motivation.
• Collaborate with sales, finance, and customer service teams to address account issues, ensure smooth processes.
• Serve as the key point of escalation for complex collection cases, disputes, and legal proceedings.
• Develop and maintain strong relationships with key customers to ensure continued business while reducing overdue accounts.
• rack and report on key collections KPIs, such as aging reports, recovery rates, and delinquency ratios.
• Provide senior management with insights and recommendations for improving collections efficiency and reducing bad debt.
• Leverage data analytics to identify trends, assess creditworthiness, and refine collections strategies.
• Conduct regular 1:1s with team members, facilitate meeting with a client and other stakeholders.

WHAT DO WE EXPECT:

• Education: Bachelor’s degree in Finance, Accounting, Business, or a related field.
• Experience: 2 years in OTC, accounts receivable, or finance operations, with at least 2 years in a leadership role.
• Technical Skills:
• English and French (B2 level required)
• Proficiency in ERP systems (SAP, Oracle, or similar).
• Strong Excel skills (pivot tables, VLOOKUP, data analysis).
• Experience with financial reporting tools
• Soft Skills:
• Leadership and coaching
• Clear, professional, and persuasive communication with both internal teams and external customers
• Strong analytical mindset to identify issues, assess risks, and implement effective solutions
• Time management and prioritization
• Proven ability to work cross-functionally and build strong relationship with key stakeholders
• Ensuring accuracy in financial transactions, reporting, and compliance processes.
• Knowledge: Familiarity with accounting principles, credit management, and collections best practices.