Responsibilities:

• Responsible for timely cash collection for the assigned portfolio of clients (calls, emails, dunning letters, etc.)
• Forecasting (cash, risks, opportunities, past due level)
• Strong knowledge of AR netting process
• Building long term relationship with regional Sales, Finance and Customer Service departments
• Reporting collection activities and presenting progress of debt collection to management
• Coordinating dispute resolution for portfolio assigned
• Supporting other team members with knowledge transfer
• SPOC role for assigned portfolio
• Good knowledge of OPEX reports.

Qualifications:

• 2 years experience in Customer Service, phone contact with customers, complaints solving, and cash collecting
• Lang Dutch C2 , English C1 .
• Excellent communication and interpersonal skills written and oral
• Analytical mindset
• Advanced MS Office Excel skills
• IController or other automated collections tool experience.

​What we offer:

• Ability to work in hybrid mode (from our office in Warsaw)
• Benefits such as Multisport card, private medical care in Luxmed/Medicover, life insurance, access to MyBenefit platform, Referral Program, Employee Assistance Program, Employee Share Purchase Plan
• Using foreign language and new technology solutions daily, cooperating with various global Clients.
• Constant support and clear development path from your first day – dedicated Buddy, who will help you in adjusting to the new workplace.
• Our commitment to communities means providing opportunities for growth to individuals from different backgrounds. We positively welcome applications from all parts of the society, including people with lived experience of having refugee status, seeking asylum or supporting refugees.
• Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom training.
• A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
• Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
• Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.