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beign your career journey with accenture

Accenture
Collections Support Processor with Finnish
Accenture
location iconLocations: Warszawa
level iconLevel: specialist
time iconWorking hours: Full time
Work model: Hybrid

Collections Support Processor

with Finnish

Collections Support Processor with Finnish

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy andamp; Consulting, Technology, Operations, Industry X and Accenture Song.

At Accenture Operations we provide business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing andamp; sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

THE WORK:

Your main tasks will be related to:

  • Collecting due receivables from portfolio of customers with higher difficulty
  • Negotiating and building long term business relationships with customers
  • Customer account maintenance activities, eg write offs, reconciliation, discount application
  • Working with prioritization list to contact customers in order to maximize cash collected and reduction of old debt
  • Phone and email contact with customers, with focus on phone communication
  • Supporting other colleagues in addressing difficult cases
  • Cooperating closely with other teams in order to resolve customer issues, customer service, sales, finance managers
  • Reporting and forecasting, debt aging, open credits, forecasted cash collected
  • Customer queries management
  • Supporting Training Team in performing training and quality activities
  • Proactively search and present ideas of possible process improvements, simplifications in the process to improve efficiency and quality of service
  • Perform language translation activities in their recognized language.
  • This includes use and optimization of language translation software which leverages proven translation memories, dictionaries and other more dynamic translation techniques to improve the engagements and their translation productivity.

Flexible: The work location for this role may include a mix of working remotely, onsite at a client or in an Accenture office - depending on specific project circumstances

With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

WHAT’S IN IT FOR YOU?

  • Thrive in an exciting workplace that values and celebrates diverse perspectives. Contribute to a creative environment where your ideas are welcomed.
  • Access continuous learning opportunities.
  • Work on projects for international clients, expanding your skills set

HERE’S WHAT YOU’LL NEED:

  • Minimum one year experience in Cash Collection process 
  • Very good English and Finnish (min. C1) 
  • Demonstrated ability to work independently and manage complex cases 
  • Track record of delivering target results on managed portfolio 
  • Track record of proactively supporting other team members or the Team Lead 
  • Excellent communication and interpersonal skills (written and oral) 
  • Experience in customer service or order to cash department
  • Microsoft Office package.
  • Qualification Bachelor s Degree

Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don't meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.

What we can offer
  • Inclusion&Diversity in practice in truly multinational enviroment
  • Eco-friendly offices
  • Cooperation with globally recognized Clients and access to the latest technology solutions
  • Online and classroom trainings to master your skills
  • Onboarding program and dedicated Buddy
  • Unique community with sport, volunteering activites and outings
  • Access to MyBenefit platrofm
  • Multisport and lunch card
  • Private medical care and life insurance
  • Referral program with bonuses for referring new employees
  • Modern office in the city center of Warsaw
  • Chill room, game room, library and coffee-breaks at terrace
ABOUT US:
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.

Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

If you are interested, please send your CV in English by clicking "apply now!" button
When applying please enclose the below statement:

"I hereby consent to the processing of my personal data by Accenture Sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2016, item 922) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture. At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

Details

  • iconFinance & Accounting, BPO/SSC
  • iconEnglish, Finnish
  • iconWarszawa, mazowieckie

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