WHAT DO WE EXPECT

• Italian on C1 level is a must
• English on B2 level is a must
• Ability to thrive in a dynamic and fast-paced environment
• Ability to work independently and manage more complex cases
• Excellent communication and interpersonal skills, both written and spoken (due to the daily phone and email communication with customers)
• Familiarity with Microsoft Office tools

NICE TO HAVE:

• Knowledge of SAP
• A degree in finance or a related field.
• Experience in Order to Cash or Customer Service area

WHAT WILL YOU DO (JOB QUALIFICATIONS)

As Junior Collections Specialist with Italian (The Agile Team) youand#39;ll be responsible for:

• Building and maintaining positive relationships with customers, providing regular updates on account status, overdue payments, and credit limits.
• Forecasting overdue payments and offering insights into customer payment behavior.
• Generating and sending missing invoices, account statements, and ensuring proper documentation for write-offs in non-collectible cases.
• Communicating with customers via phone and email to address overdue invoices.
• Handling credit-related requests on behalf of customers and assisting with unresolved payments or credit notes.
• Preparing regular reports on the status of customer accounts and taking on additional tasks as part of the team.
• Performing commercial disputes (claims) related to O2B process or financial disputes related to Collection process – contact with customers.
• Performing order management related activities: order entry, order amendments and rejections.
• Managing order blocks.
• Overseeing urgent orders process.
• Performing outbound and inbound calls and e-mails to customers related to collections/order management process.
• Meet collection targets and monthly service level agreements (SLAs).
• Collaborating with internal teams to resolve customer issues and supporting colleagues when needed.

Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don't meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.