THE WORK

• Manage collections on dedicated portfolio
• Call customers as a part of collections strategy
• Apply payments, credits and reconciling accounts
• Order release according to defined timelines
• Credit check - assess customers history and behavior, evaluate credit exposure and risk
• Cooperate with internal teams over accounts setup, debt issues and collections matters
• Reporting and proactively flagging situations to lead in case of obstacles
• Involving and understanding of disputes and coordinating with internal teams until it is solved
• Preparing refunds, write offs
• Being compliant with protecting client data privacy
• Recording account history and actions taken on the account
• Accenture Client exposure in daily activities
• Preparing reports (weekly and monthly)
• Monthly closing

HERE'S WHAT YOU WILL NEED:

• Fluent in both Portuguese (C1) and English (min. B2).
• At least 1 year of experience in a Cash Collection role.
• Expertise in managing strategic customer accounts and dispute resolution.
• Experience in order release processes.
• Proficient in Microsoft Excel (intermediate level) and skilled in Microsoft Office and SAP.
• Strong time management abilities and effective collaboration with various stakeholders.
• Resilient under pressure with the ability to handle stress effectively.