Order to Cash Operations Associate
with Portuguese
Order to Cash Operations Associate with Portuguese
THE WORK
- Manage collections on dedicated portfolio
- Call customers as a part of collections strategy
- Apply payments, credits and reconciling accounts
- Order release according to defined timelines
- Credit check - assess customers history and behavior, evaluate credit exposure and risk
- Cooperate with internal teams over accounts setup, debt issues and collections matters
- Reporting and proactively flagging situations to lead in case of obstacles
- Involving and understanding of disputes and coordinating with internal teams until it is solved
- Preparing refunds, write offs
- Being compliant with protecting client data privacy
- Recording account history and actions taken on the account
- Accenture Client exposure in daily activities
- Preparing reports (weekly and monthly)
- Monthly closing
HERE'S WHAT YOU WILL NEED:
- Fluent in both Portuguese (C1) and English (min. B2).
- At least 1 year of experience in a Cash Collection role.
- Expertise in managing strategic customer accounts and dispute resolution.
- Experience in order release processes.
- Proficient in Microsoft Excel (intermediate level) and skilled in Microsoft Office and SAP.
- Strong time management abilities and effective collaboration with various stakeholders.
- Resilient under pressure with the ability to handle stress effectively.
What we can offer
- Inclusion&Diversity in practice in truly multinational enviroment
- Eco-friendly offices
- Cooperation with globally recognized Clients and access to the latest technology solutions
- Online and classroom trainings to master your skills
- Onboarding program and dedicated Buddy
- Unique community with sport, volunteering activites and outings
- Access to MyBenefit platrofm
- Multisport and lunch card
- Private medical care and life insurance
- Referral program with bonuses for referring new employees
- Modern office in the city center of Warsaw
- Chill room, game room, library and coffee-breaks at terrace
