What will you do:

• Review, classify and/or remove content according to client guidelines, using specific tools and channels
• Understand and remain updated on changing client policies and guidelines
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
• Serve as an advocate for the user community
• Participate in process improvement initiatives that improve quality and efficiency of work
• Participate in continuous training programs and workgroup discussions for optimal development in the role

Here's what you need:

• Excellent comprehension, communication in English and Ukrainian skills (minimum B2 level)
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
• Strong attention to detail
• Comfort synthesizing and analyzing information from multiple streams
• Strong critical thinking and decision-making skills
• Deep familiarity and passion for the internet, internet platforms, and internet culture
• Ability to work well individually and as part of a team
• Flexibility in meeting changing business needs in a fast-paced environment
• Commitment to quality, efficiency, and effectiveness
• Previous business process outsourcing, customer service, or content moderation experience is a plus
• Excel skills - nice to have
• Work follows one shift (Day): 8am - 4pm or 9am - 5pm
• Work arrangements are project-dependent and may include rare hybrid or 50% in-office setups.
• More details will be provided during the hiring process, and we will do our best to accommodate your preferences.