• Provide resolution to the Customer based on the process knowledge utilizing the company’s internal CRM/mainframe systems and customer purchase orders.
• Thoroughly and efficiently gather customer information, access, and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions on the internal systems.
• Access the company’s internal systems to obtain and extract accurate information and provide customer service management with the data for inclusion in various scheduled and special reports.
• Maintain customer records by updating account information.

WHAT’S IN IT FOR YOU:

• Develop communication and negotiation skills through regular interaction with Clients from German-speaking regions.
• Gain valuable experience in a dynamic work setting where you'll tackle challenges and improve your customer interaction skills.
• Thrive in a dynamic workplace that values and celebrates diverse perspectives. Contribute to an innovative environment where your input drives process improvements and operational efficiencies.