Requirements

• very good command of German and English (minimum B2 level),
• strong interpersonal and communication skills,
• eagerness to provide outstanding customer service,
• open-mindedness and motivation to grow within an international organization,
• no previous experience required - full training will be provided.

Responsibilities

• assisting customers in planning and managing their travel-related arrangements,
• recommending tailored products, services, and pricing options based on customer needs,
• supporting booking processes, changes, and post-purchase services,
• guiding users through the company’s online platform and self-service tools,
• handling customer inquiries and feedback via phone, email, and digital channels from international markets.

We offer

• hybrid work model,
• exclusive travel benefits, including free and discounted tickets for you and your family,
• clear and structured career path in a globally recognized organization,
• comprehensive onboarding and ongoing training with the latest tools and technologies,
• competitive benefits package and employee rewards,
• modern office located in the heart of Kraków,
• long-term job stability with permanent employment opportunities,
• access to a flexible benefit platform for personalized selections,
• annual performance-based salary reviews,
• recognition and rewards for top performers,
• company-sponsored investment fund with attractive employer contributions.