In this role, you will play a crucial role in delivering high-quality customer service through email and phone channels to our high-profile Client, who specializes in internet-based searching and video sharing platforms.

Your primary responsibilities will include resolving customer inquiries, troubleshooting issues, and ensuring customer satisfaction. To excel in this role, you will need to demonstrate proactive problem-solving skills and continuously strive to meet and exceed performance targets.

Your tasks:

• Provide high-quality online customer service via email.
• Deliver efficient troubleshooting and query resolution.
• Identify, qualify and overcome customer objections.
• Meet deadlines with a fast-paced environment.

Our requirements:

• Fluency in written and spoken Czech or Slovak.
• Intermediate level of written and verbal English.
• Available for a minimum of 130 hours per month.
• Experience in the call center or customer service industry.
• Excellent communication skills.
• Good analytical and organizational skills.
• High school diploma or equivalent.

What we offer:

• Civil contract.
• Remote work type.
• Remote onboarding and training.
• Schedule from Monday to Friday from between 8 a.m. and 6 p.m.

What more can you get?

• MyBenefit platform access (you can exchange points for a Multisport card, LuxMed
• healthcare or codes for other services such as shopping, travel, massage or food and
• many more).
• Cooperation in a friendly, innovative, and multinational environment allowing you to improve your language and personal skills.
• Opportunity for development within the structures of our company.

Join us and apply today!