WHO WE ARE

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy andamp; Consulting, Technology, Operations, Industry X and Accenture Song.

Operations drives business value and outcomes to advance our clients on their journey to intelligent operations through our innovative operating engine — SynOps. We transform business processes to achieve sustainable growth by optimizing people, technology, data and intelligence..

THE WORK:

• Conducting thorough root cause analysis of customer issues in the IoT area, using various tools and programs to achieve a resolution.
• Quickly and efficiently resolving customer complaints, ensuring the highest quality of service within established deadlines.
• Facilitating and managing communication with various interface partners on complex topics until a resolution is reached.
• Updating and maintaining the customer knowledge base with ready-made solutions and process improvements.
• Identifying similar error patterns and areas for improvement.
• Preparing reports and additional analyses at the request of counterparts.
• Tracking and reporting escalations, creating Known Issues and PQMs.
• Participating in meetings with client stakeholders to keep the performance, quality and processes at the expected levels

Flexible

The work location for this role may include a mix of working remotely, onsite at a client or in an Accenture office - depending on specific project circumstances.

With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

HERE’S WHAT YOU’LL NEED:

• Proven ability to learn new skills and handle multiple tasks with confidence.
• Experience in generating reports, sorting data, and analysis (familiarity with reporting tools such as Tableau).
• Knowledge of Connected Drive services.
• Familiarity with BMW systems is an additional advantage.
• Practical experience with ticketing systems, such as Salesforce.
• Proficiency in English - spoken and written (C1 level required).
• Excellent communication and presentation skills, combined with a proactive approach.
• Strong technical abilities.
• Assertiveness with effective time management skills
• Knowledge of log data analysis.
• Experience working with files such as JSON and XML.

Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don't meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.