Requirements

• at least 3 years of direct team management experience, with a strong focus on people leadership, preferably within SSC/BPO,
• background in HR, payroll, operations or customer service,
• ability to drive KPI achievement while motivating and engaging the team,
• strong interpersonal skills, including conflict resolution and building effective cooperation,
• English or English and French proficiency at B2+/C1 level,
• previous experience in an international environment,
• solid computer literacy and confident use of MS Office.

Responsibilities

• managing a Service Delivery team of 10-15 specialists,
• taking full ownership of managerial tasks: organizing work, setting priorities, ensuring performance,
• overseeing the achievement of KPI's, SLA's and other delivery metrics,
• supporting team members through coaching, mentoring and hands-on onboarding,
• participating in annual performance reviews and designing career development paths,
• handling administrative responsibilities within the team, including leave approvals,
• collaborating with global branches across the group to ensure consistency and share best practices.

We offer

• stable employment with clear growth opportunities,
• hybrid work model with flexible starting hours,
• international work environment built on collaboration and knowledge sharing,
• opportunity to work with well-known brands and further develop your skills in practice,
• supportive team culture and structured onboarding,
• attractive benefits package: Multisport card, MyBenefit platform, private medical care with Medicover, lunch card, and 15% discount on company products.