For our Client from the healthcare sector, we are currently looking for Candidates for the position of Customer Experience Specialist with French and German. In this role, you will be responsible for managing the order management process, providing high-quality customer service, and ensuring customer satisfaction for B2B clients.
Customer Experience Specialist with French and German
Customer Experience Specialist with French and German
Work place: Warszawa
Ref. no 16/12/2025/GK/12996/4875
Requirements
- fluent in English and French (at least B2 level) and German (at least B2 level) and Polish (will be huge asset),
- first experience in a similar role, such as Order Management, Customer Care, Procurement, or Sales Support,
- knowledge of SAP and Salesforce will be a strong asset,
- higher education degree,
- high level of business culture and strong communication skills,
- analytical mindset combined with strong attention to detail.
Responsibilities
- process and track customer orders from all channels,
- update order status in SAP, Salesforce, and other systems,
- answer customer questions and handle complaints,
- prioritize urgent shipments and resolve issues quickly,
- work with internal teams to ensure smooth order flow,
- manage loaner equipment: preparation, returns, invoicing,
- support inventory checks and maintain accurate records.
We offer
- annual bonus,
- hybrid work model and flexible working hours,
- lunch card,
- modern office located in Warsaw,
- opportunity to grow within the company, with clear development and promotion pathways and the possibility to influence process improvements,
- involvement in additional global projects and cross-functional initiatives,
- benefits package including MultiSport card, private healthcare, and life insurance,
- numerous internal and external training programs, as well as foreign language classes.
Customer Service
English, French, German
