Your potential has a place here with TTEC’s award-winning employment experience. As an English speaking Cloud Engineer, Sales Operations in Krakow, Poland, you’ll be a part of bringing humanity to business. #experienceTTEC .

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Poland says it all!

When leading companies choose Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Cloud products.

About the Role

As a Customer Engineer, you will partner with technical Sales teams to differentiate Cloud to our customers. You will help prospective and existing customers and partners understand the power of Cloud, develop creative cloud solutions and architectures to solve business issues, engage in proofs-of-concepts, and troubleshoot any technical questions and roadblocks. You will engage with customers to understand their business and technical requirements, and present practical and useful solutions on Cloud.

Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Cloud as their trusted partner to enable growth and solve their most critical business problems. Your focus will be working with English speaking customers.

What You'll be Doing

• Work with the team to identify and qualify business opportunities, understand key customer technical objections, and develop the strategy to resolve technical blockers.
• Share enterprise infrastructure modernization expertise to support the technical relationship with customers, including technology advocacy, supporting bid responses, product and solution briefings, proof-of-concept work, and partnering directly with product management to prioritize solutions impacting customer adoption to Cloud.
• Work with Cloud products to demonstrate and prototype integrations in customer and partner environments.
• Guide customers through assessments of existing legacy application environments and provide recommendations on a prioritization roadmap for infrastruction and application modernization.
• Recommend integration strategies, enterprise architectures, platforms, and application infrastructure required to successfully implement a complete solution on Cloud.

What you need to be successful in role:

• Bachelor's degree or equivalent practical experience.
• Ability to read, write, speak in English
• Experience with:
• cloud native architecture in a customer-facing or support role.
• cloud infrastructure engineering, on-premise infrastructure engineering, virtualization, or containerization platforms.
• working with digital native clients.
• engaging with, and presenting to, technical stakeholders and executive leaders.

About TTEC

Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.